InterContinental Hotels SHANGHAI RUIJIN by IHG

This hotel is perfectly located in Xintiandi, a bustling area in the heart of Shanghai, yet it offers a peaceful retreat. The buildings are low-rise and scattered within a beautiful garden. My boss was on a layover in Shanghai for a business trip, so we were in a rush and didn't get to appreciate the hotel's full beauty. I snapped a few photos at night, and they turned out absolutely stunning. InterContinental always delivers high quality and excellent aesthetics, making it a great choice for both leisure and business travel – you won't be disappointed.

The greenery at Ruijin Hotel is simply charming – old camphor trees, trumpet vines, hydrangeas, all set against those red-brick historic villas. Strolling through feels like exploring an exquisite private garden, with such an elegant and beautiful ambiance! The service was incredibly warm and attentive, I was very impressed. It was my birthday, and when the front desk clerk saw my ID, he immediately wished me 'Happy Birthday,' upgraded my room to a suite, and even sent a birthday cake. I'm so grateful! The breakfast was extensive and delicious. The indoor pool facilities are excellent, with a sauna and hot tubs, and everything was spotless. The cleaning staff were also very helpful. I had an unforgettable birthday, thank you!

The hotel's location and environment are simply fantastic – so quiet you won't want to wake up. The front desk staff were incredibly warm and helpful. They even upgraded our room when they found out we were traveling as a family. The breakfast spread was excellent too. We'd definitely stay here again if we get the chance.

This hotel truly exudes a unique charm that comes with a rich history. The gardens and buildings are stunning, and walking through the property feels like being transported to an English manor. Despite their age, the hotel's buildings are incredibly well-maintained and feature high-quality fittings and finishes. The InterContinental breakfast lives up to its reputation, offering a wide and delicious selection. However, there were some drawbacks. Our room was in Building 2, which felt quite old. The corridors were very narrow, and some walls had a damp, musty look. The 'deluxe room' itself was actually quite small, and its interior decor felt a far cry from what you'd expect in a luxury hotel. The biggest issue was the bathroom light: the bedside control only offered two options – either all the room lights had to be on for the bathroom light to work, or if all the room lights were off, the bathroom light simply wouldn't turn on. This was incredibly frustrating, especially when needing to use the bathroom in the middle of the night and having to turn on all the room lights, disturbing my family's sleep. Finally, regarding the service: while the hotel undeniably has character and historical significance, I found the staff at the front desk and the bar to be rather cold and lacking in warmth. Overall, it was a unique experience, but given the price point, I probably wouldn't choose to stay here again.

The room was satisfactory and the service was excellent. I sprained my ankle the day before check-in, and when I went to the executive lounge for afternoon tea, the executive lounge manager noticed I was having trouble walking. She kindly arranged a wheelchair for me, which made things much easier – I'm so grateful. The floor service was also very attentive; since I had difficulty showering, they provided a shower chair. I feel like I caused the hotel a lot of trouble this stay, but I'm truly thankful for everything. 🙏🙏🙏

The breakfast selection was excellent, and our room was spacious and clean. We were traveling with elderly family members, and the front desk staff went out of their way to book us an accessible room. The bed height was perfect for seniors, and the bathroom had plenty of grab bars, making their stay very comfortable. The shuttle service between buildings was also very convenient for getting around. We were in a rush this time and didn't get to explore the garden, but we'd love to come back and experience it next time.

Yuki Xu has assisted us with check-in three times now, and each time her service has been absolutely wonderful. She's always so warm and friendly, greeting us with a smile, and she has an amazing ability to anticipate and fulfill our needs. Her service skills are truly top-notch. We also received a complimentary room upgrade, and the room itself was fantastic in every way! We'll definitely be back!

I was very satisfied with the Ruijin InterContinental Hotel. The entire hotel is quite large, comprising three historical buildings, which made for a very pleasant evening stroll. The front desk recognized me as a member and upgraded me to a suite, which included a living room, a bedroom, and two bathrooms. It was excellent.