Diamond Bay Resort & Spa

Amazing facilities and scenery! Impressive. The pool area is really nice and the private beach is pretty chill. Rooms are good.

We decided to come here to celebrate Women’s Day and it was absolutely amazing idea! Views are BEAUTIFUL and breakfast was really delicious especially when you have this view! This place is a place where you can rest from the city noise and enjoy the fresh air The room was clean and this bath! BATH is huge and absolutely great Highly recommended to come here!

Very disappointing first day at the hotel We had a very unpleasant experience on our first day at the hotel. My flight was changed two nights before my stay, so I called the hotel to explain the situation and ask whether I could still check in on the morning of the 17th, even though my original check-in date was the 16th. I was told that this would be fine. I called again to confirm, and once again I was reassured that everything was okay. On the morning of the 17th, we arrived at around 9:00 a.m. My son and I had travelled through the night and were both extremely tired. However, when we arrived, we were told that we had to wait until 2:00 p.m. for check-in. I tried to explain that I had already spoken to the hotel twice and had been given permission to arrive that morning, but the manager would not even listen to me. Instead, he was extremely dismissive and arrogant. He laughed and said, “What do you want us to do? Go sit down and wait.” I was honestly heartbroken. I was exhausted, travelling with a very tired child, and I felt completely ignored when I was simply trying to explain what had been agreed with the hotel beforehand. I quickly had to find a nearby place where my son and I could sit, eat and rest while waiting for 2:00 p.m. We returned to the hotel at around 1:30 p.m., only for the same manager to laugh and tell us that they had apparently not noticed that our booking was actually for the previous day. They then offered us a 200,000 VND massage voucher. While I appreciate the gesture, I had already spent more than six times that amount simply finding somewhere for my child and me to rest and eat because of the situation. More than the inconvenience or the money, it was the attitude that really disappointed me. If the manager had simply taken a moment to listen to me, he would have understood the situation and seen that I had contacted the hotel in advance and had been reassured that we could arrive on the 17th. I hope the hotel can improve its communication and, most importantly, the way staff handle situations where guests are already exhausted and distressed. A little understanding and kindness would have made a huge difference.

I really enjoyed my time here, but I don't think it is 5 star. I have stayedatn 5 star resorts before and a lot can be done to improve this resort. 4/5

Hotel really needs reconstruction. It was built in 2008, but feels like 1970. Huge gaps in windows and doors - you can hear every word and sound outside. Like you had open windows. No hot water in any room! Horror!. Restaurant food is below average, service even worse. Hotel looks good on Instagram photos, but reality is horrible. We wanted to leave immediately but the booking could nor be cancelled.

For the very low price, expectations should be modest — and they are met. The hotel has clearly seen better days and would benefit greatly from a comprehensive renovation. Rooms and public areas feel dated, but everything is clean and functional. Breakfast is very basic, yet perfectly in line with the rate. Staff is polite and tries their best. If you're just looking for an affordable bed, it does the job.