Courtyard Concord

hot tub was broken after i called at 1pm to book check in at 8pm and it’s empty and broken

Room was gross. A very specific stain on the couch which was so obv that it made me feel how dirty is the rest of this room actually. The cabinet door to the fridge was broken, so when I opened it fell on my foot. To add to this poor situation. The internet was beyond lagging so when you tried to simply watch tv… you couldn’t. The apps didn’t work, the tv channels didn’t work. If you did finally get something to “work” it lagged and froze and skipped… We demanded a new room… after 30 minutes and no solutions in any room as to why the tvs weren’t working. So they “upgraded us, a suite” it was just as bad. At that point I just gave up and went to bed. Which I couldn’t sleep do to the noise of the springs in the bed. Terrible experience and will never go there again. I wants a refund’

Staff, Barbara Jean, was exceptional. Bed and pillows are comfortable, good shower. I would suggest getting rid of glasses and switching to wrapped plastic cups. Glasses were filthy. Nice breakfast offered and the staff is wonderful.

Rooms were clean and updated, beds were comfortable and the shower water was super warm!

With the limited TV offerings at most Motels, the fact that their Netflix hookup was not working was a disappointment. In the bathroom, the exhaust fan was disgustingly filthy. It also had no switch to turn it off, so it ran all night making sleeping a challenge. (Closing the bathroom door helped a little.) Other than that, the room was neat & clean. While it's nice to have a small coffee maker in the room, it would be nice to have a couple of tea bags for those who don't drink coffee (Courtyard used to do this in the not too distant past). Also, neither the room nor the ice machine area had an ice bucket. On the plus side, staff were especially professional and helpful, being able to find me a couple of local restaurants open on Thanksgiving day - impressive!

Room not so clean! A lot of maintenance needed as well, such as outlet detached from surface of table, coffee machine missing parts(not clean), furniture/table/desk damaged.

My bed had not been changed. Had a napkin in it. 😣 I had to change my own sheets-no housekeeping staff.

******* lists check out at 12 but came 11 and housekeeping were standing at the door waiting. It was not their fault as their check out is really 11 and on ******* it states 12 which is not true. Other than that mishap, the stay was fine.

Room was small. Only had a tiny microwave. Dirty smelly carpet. Over priced breakfast. Yuck.