Beautiful place with horrible management. Firstly it’s the communication issue we had online. Many of my message went unanswered for days, I only receive my pick up confirmation a few hours before arriving in Aswan.
We also experienced miscommunication about pricing. The manager, Aziz, told us we only need a regular car for our trip, but the front desk later insisted we needed a larger car at DOUBLE the price. After going back and forth, she admitted that no regular cars were available, despite my request months in advance. But I appreciate the manager apologised and offering the bigger car but at the same pricing that we’ve mentioned through WhatsApp.
Our boat trip the next day was no better, due to a language barrier with the captain, we were dropped off early and missed two locations included in our package. No tuk-tuk was arranged for our return, and we had to get a local to help us call the captain. When the captain hand his phone over to me to talk to the manager, Mr. Ahmed Aziz, raised his voice at me, spoke over me again and again, even making me feel belittled for wanting a proper explanation about the situation since we were absolutely confused. Not to mentioned, they we’re lying about the closing time for one of the location we were supposed to go to but we didn’t have it in us to argue anymore.
The room itself was amazing especially the view, but the aircon was dripping the whole two night that we were there. We have to stay in the same room even after raising our concern and the way they fix it was to put a towel under the spot where it’s dripping.
The rest of the staff was extremely helpful and have such an amazing attitude, but the front desk lady and the manager Aziz could do some training with their communication skill :)
