You all should really have some type of shuttle in place for those getting in after 11:30 PM. I was under the assumption that when I get in at 2 AM, which I kept stating to your staff, they said just call us when you get to door number seven or 15 and we will come and get you no one showed up. I called the number and they said we do not have anyone to assist you so I had to find another way to get to my hotel before check in ended.
Also, if I am on the fourth floor, why should I have to go to another floor just to get to the ice vending machine you need a ice vending machine on every floor like every other hotel