Diamond International Hotel (Zhangye West High-speed Railway Station)

The hotel service still needs to be improved When we checked in, there was no light in the entire lobby, and there was only one person at the front desk. 1. There was no warm reception as described in the online reviews, and no staff immediately took the luggage to us, and we followed the service upstairs. We carried it up by ourselves and the driver. 2. We stayed in a triple room, and there were only two cups in the bathroom, and only one roll of toilet paper, which was obviously not enough because it was not a big roll. 3. The cleaning of the room on the second day should have forgotten to take away the garbage in the room, leaving a small bucket of garbage. Later, there were more group guests staying, more staff at the front desk, and more comprehensive services. On the other hand, the service was still achieved. Because of some equipment problems in the room at night, we reported to the front desk. Every staff at the front desk was aware of the situation, and I thanked them for their efforts in this regard.

The room was very large and comfortable, the location was great.

The bed cover of the International Hotel was torn, the hygiene was not clean and there were hair accessories left by the previous customer. The floor of the bathroom was obviously stained. There was no mineral water in the room. It was delivered only after a phone call. The overall experience was not very good.