UrCove by HYATT Beijing Forbidden City

Dark room , not enough air circulation , you need to pay extra break fast , Robt food delivery system good , ac working good , hot water good enough, staff are humble

Apart from the renovation which we were told beforehand, the room we had was dark (probably because it was a windowless room), humid, aircon wasn’t strong but they provided a fan. Could smell urine even with the toilet seat covered, toilet door was closed, to a point that i was awaken by the foul smell. Had to spray perfume to have it barely covered. Ventilation was super bad. Cons aside, service was good, fridge in room had free drinks. Would recommend to book a window room if you had to even though friend that stayed in the window room said it was bad too. There’s a mall few minutes walk away which was a plus. Good view on the reception floor too.

The hotel location and service staff are fantastic, however, the hotel is quite old and the upkeep of the rooms left a lot to be desired. When I initially arrived at the hotel, the bedding in my room was dirty with dark mark. I raised this with hotel staff and was promptly moved to an “upgraded” room (which was strangely basketball themed?). While the new room had relatively clean bedding, there were marks, dust or general wear on most of the walls, furniture and decor. It doesn’t feel like Hyatt standard, and I’m not sure it’s worth the price for the location alone.

The location is great, with major attractions within walking distance. During our stay, the hotel exterior was undergoing upgrading works, which I understand were being done by the city authorities. At check-in, the staff informed us that the room category we booked might be affected by noise and proactively upgraded us to another room - a lovely touch from the staff.

Extremely convenient hotel with easy access to, forbidden Palace, national Museum, tiananman plaza with a lot of different choices of food around the area. The room is cozy with extremely hospitable staff. Would recommend

Stay at UrCove Forbidden City fell short of expectations (esp when considering other similar UrCove hotel standards). First, room was very old, and needs a renovation. Lacks modern USB ports to charge without China powerheads. It was impossible to rest comfortably at night due to loud random noises from the street and poor noise insulation from neighbouring rooms. Second, construction was constantly ongoing and made it impossible to stay in your room. Last, service staff was rude at times, and do not offer proper hotel services. For example, bought a Swiss roll that needed to be stored in the cooler and asked the lobby staff whether he could assist to store in their fridge. Man just flat out said no and took the Swiss roll and stored it without refrigeration and spoiled my chilled cake. Unacceptable, poor, rude, unprofessional. Not deserving of the Hyatt label and brand. Strongly recommend you book another hotel that leaves up to their 4-star rating and not support this as it is a scam for your money. Was left with a melted Swiss Roll back to take home to my family because of the lobby staff unprofessionalism. Worst Hyatt stay ever hands down.

Hôtel is well located but right now is having a huge remodelation so you ll have noise during the day. You are normally out visiting places, but sometimes we wanted to come back to rest for one or two hours, but with the noise was imposible. I guess this will be temporal. Hotel is old.