My experience was well below expectations
Reception: Mr. Baoxi and his colleague on the other shift were attentive and have the right profile for customer service. Unfortunately, that was not the case with the rest of the team. The English-speaking receptionist showed little interest in helping and was not welcoming. This is not about language, but about empathy and understanding the guest's problem. I went two nights without sleep and my concerns were not addressed. I felt ignored, and no one tried to find a solution. For a Hyatt-branded hotel, the front desk needs to be better prepared and trained.
Noise: There was construction noise at night that the staff could not explain. At 2 a.m. a jackhammer started and continued until dawn. I slept poorly, which affected the quality of my days on this trip.
Room: When I opened the door on the first day, the toilet seat had pieces of toilet paper on it, as if it had been wiped down.
Hallway: It had a sewage smell.
Breakfast: There is enough variety, but the buffet never changes, so it gets repetitive. One day at 8:30 a.m., several items were missing and I couldn't find anyone to ask for butter. The breakfast hostess quickly restocked the food and cleaned all the tables by herself. The two women who work at breakfast are very friendly, but they are doing what they can with too much to do. The restaurant seems understaffed.
Final thoughts: Consider paying a bit more for peace of mind and to enjoy your trip. Please don't rely on the Hyatt name alone. I expected the same standard of service, and I didn't find it.
Final note: I normally share this kind of feedback with the front desk manager, but this time that wasn't possible because no one was available to speak with me.
