We began our stay impressed by the inn’s atmosphere and friendly check-in staff, though unloading was somewhat inefficient due to the layout.
On our second night, after 9 p.m., our youngest child became ill and vomited in the room. We called the hotel’s help line for assistance and received no response. With no support available, we cleaned the room ourselves using the available towels. In trying to responsibly contain the soiled linens, we surprised a kitchen staff member as he was leaving to ask for a bag and disinfectant so we could sanitize the area.
The next morning, we informed the front desk about both the illness and the unanswered call. We overheard it being relayed to a manager, yet no one approached us.
After we returned home, General Manager called - not to apologize for the lack of response, but to say she could charge the maximum available for damages but would instead charge a slightly less amount because the towels were a “biohazard” and a total loss to the establishment. Having worked in hospitality, we found that explanation questionable, as established laundering protocols exist for bodily fluids.
The issue is not simply the linen fee. It is the lack of accountability for an operational failure and the defensive, condescending tone that followed. We handled an unfortunate situation responsibly in the absence of hotel support. Based on this experience, we cannot recommend staying here.
