Grand Hotel Billia

Beautiful hotel with superb service staff were wonderful in the restaurant and bar! We were just passing through sadly may never return but would love to

The hotel is spacious and features conference rooms, a bar, a restaurant, and a swimming pool. The rooms are functional and clean. We were disappointed with the service and the quality of the food. The staff speaks little or no English. The price/performance ratio is not good.

Hotel staff service were excellent during our stay there. We were being notified in advance by the hotel of road blocks due to an event on the day of our check out. This is so important and they did a good job by reminding us to set off early so we wouldn't have to rush or miss our flight. Will be back when I visit Milan again.

The Grand Hotel Billia perched high in the Italian Alps is one of the most incredible Belle Epoque grand hotels you could ever stay at. From the moment you step inside, the reception area is huge with spectacular mountain views. The room we were allotted was incredible and any window you loo out of, those spectacular mountains are always present. We spent the night in at the bar as we snacked and enjoyed our cocktails in one of the most incredible hotel bars in the world. The indoor and outdoor pools as we as the spa are incredible as are the saunas and hammam. We loved the breakfast hall and the wide variety of breakfast choices available. Are one regret? That's easy...we should have spent three or four nights here. Next time we surely will!

Lovely old hotel, but modern and clean inside. We loved it so much that we are already planning our next business meeting there!

Beautiful hotel with a gorgeous view. The hotel had a larger wellness area which was very nice but could do with some maintenance! The breakfast was also very lovely but no freshly pressed juice and the cappuccino needs to be worked out… Staff was very friendly :)

Rooms were spacious, clean, quiet, but poorly painted. Simple things like a bottle a water at your room was charged. Body lotion was replenished when asked for. The wellness area was beautiful, very clean, with friendly personnel. But the ouside area had no umbrellas. There was a separate area with parasols, but for an extra charge. We thought that was surreal for a 5-star hotel. Breakfast was good, but twice on our 4-day stay the hot water for the tea was finished, and it took half an hour to be refilled. Same with other things at breakfast. Overall we enjoyed our stay, and the area was very charming, but the nice extra's you would expect at a 5 star hotel were simply missing.

We booked a deluxe room online on the hotel’s website right after calling them directly. On the phone, they swore there was no availability and wanted to book us into a higher priced suite or the 4-star hotel next door. Turns out there were multiple deluxe rooms available. The room was overpriced and tired, with damage on floors and walls. We asked to switch rooms and were met with annoyance from the front desk staff who ultimately accommodated (the new room was in the same category but in better conditions). The main issue is the rudeness and lack of professionalism of the front desk and restaurant staff. Service is not what is expected from a 5 star hotel: every interaction/ request (such as asking to book at table at the in house restaurant) is met with annoyance and borderline scorn. Bar and spa staff are kind and friendly. Spa facilities are very good. Breakfast is average.