The Heritage Grand Khon Kaen Hotel and Convention

This was my first stay, and I was very impressed with the place. It was clean, and parking was convenient and safe. Check-in was quick. The room itself was clean, and the towels were new and large, which was nice. Breakfast offered a good variety of choices, and there were several coffee machines, so we didn't have to wait long. All the staff provided excellent and very friendly service. I liked everything, except for the lobby, where the floor had different levels and it was a bit dark. You just have to be careful when walking up and down there.

The room design is reminiscent of older hotels, but the great advantage is its spaciousness. Both the bathroom and the bedroom are huge. This time I stayed in a renovated room, which looks more modern. It even has a tablet to control the lights and air conditioning, which is a nice convenience. However, if you look closely at the details, some aspects still appear old. Breakfast is standard.

Umm… I'm going to share my honest experience, not intending to discredit the hotel. I booked two rooms: one for my parents and one for myself. Since I was staying alone and it didn't seem like a peak season, I asked the hotel if they could upgrade my room. I even offered to write a review in return, but the staff immediately refused. This surprised me a bit because, in my experience staying at hotels both in Thailand and abroad, such requests usually lead to more discussion or alternative offers. Another thing I later learned from a friend is that this hotel used to be a Pullman and has undergone several management changes/rebrands before becoming its current name. When I first saw the hotel's name, I thought it was a new hotel because I wasn't familiar with it. So, I had some expectations upon check-in, but the hotel was quite a bit older than I anticipated, which was a little disappointing. However, the thing that bothered me the most was when I called reception to ask for a plate and cutlery for use in my room, I was informed there would be a service charge. Personally, I was quite surprised by this, as I would expect such a basic service to be complimentary for a 4-5 star hotel. The hotel's restaurant and bar were also a letdown for me. Both the atmosphere and the overall experience didn't meet my expectations before checking in. Overall, I wouldn't say the hotel is unlivable, but many small details made the actual experience not align with the image I had in mind when I booked.

The location is very central, making it super convenient for getting around. I chose a renovated room, which was new, spacious, and clean. The bed was comfortable, and the service was good. There was a decent variety of breakfast options. Although the exterior of the hotel looks a bit old, it still has a charming beauty. Personally, I really liked it, and the price was reasonable. I'll definitely stay here again.

The staff were excellent. The hotel looks old from the outside, but the common areas inside are decent. However, the room was quite dark because there were no downlights, only lamps, which made the atmosphere a bit spooky. The carpeted floor felt like it trapped a lot of dust. All the furniture was made of wood. But the view was great, and the breakfast spread was absolutely fantastic, a perfect ten!

The lobby is spacious and beautiful. The hotel isn't new, but it's very well-maintained. It has everything you need, including a swimming pool and fitness center. The service is excellent, the location is great, and there's good underground parking.