Six Senses Residences Courchevel

I’m very pleased by the service, very nice staff, by the apartments, breakfast and everything.

Our stay at Six Senses Courchevel ended with a very serious theft incident. On 27 December 2025, while my wife and I were inside our ground-floor residence preparing for checkout, a bag containing personal belongings and jewellery with a claimed value of approximately €107,449 was stolen after an unknown person allegedly entered through a window that had been left slightly open for ventilation. The incident was reported immediately to the police, and a formal complaint was filed the same day. Supporting photographs, invoices and documentation relating to the claimed items were also provided. What has disappointed us most is not only the incident itself, but the way the matter has been handled afterwards. One position advanced on behalf of the insurer is that the property should be treated as a “residence” rather than a “hotel” for liability purposes. For a property operating under a respected luxury hospitality brand, this position was particularly disappointing. As a guest, I experienced the property through reception, concierge and hospitality services, and I reasonably expected the standards of care associated with that level of brand. More than six months later, the matter remains unresolved. The insurer continues to dispute the claim and has offered €15,000 against a claimed loss of approximately €107,449, without any admission of liability. For us, the key questions remain: * How could an intruder allegedly enter a luxury ground-floor residence while guests were inside? * Why were guests not specifically warned about any security risks associated with the window configuration? * What level of security and post-incident support should guests reasonably expect from a luxury hospitality property? This review reflects our personal experience. The dispute remains ongoing.

We stayed in the four bedroom prestige residence, exceptional service specially the complimentary butler service which is only available for the four and five bedroom residence, perfect location, 5 minutes walking distance to the shops and hotel ski lodge

Stayed at six sense for 4 nights and service was fantastic , truly a home away from home experience. Amazing spa with outdoor hot Jaccuzi and indoor thermal areas were amazing . Ate in sumosan , one of the best Japanese I’ve had . Highly recommend staying here for quality high end accommodation.

The customer service at the front desk to the concierge ruined our holiday. I was charged multiple times for things I never ordered as well as items that had previously been provided in the room and ran out. There is no communication whatsoever and then the front desk made excuses. The concierge changed my Christmas day lunch to a later time without me asking for any changes. When I arrived at the restaurant for my reservation they said the concierge of the Six Senses confirmed the time change to which I responded I never made any changes. They had no resolution and did not offer any compensation for the problem they alone caused. The last thing which is a diabolical disaster is I confirmed to ship my luggage before I left the property on December 26th for an arrival on January 2nd. I received no confirmation or communication regarding the luggage tracking. I called the hotel January 3rd and received a rather rude man answer the phone to which he continuously said he couldn’t hear me. I called back and he then said someone would reach out over What’s app. I waited for someone to respond and no one answered for a while. I came to find out on January 5th that my luggage was never shipped out. Today on January 8th I still have not received my luggage. I have no words for the horrific experience my family and I have endured during the Christmas week where hotels usually go above and beyond especially when you are in a luxury accommodation. I experienced the complete opposite with trickery and lack of communication as well as no remorse for ruining my family’s Christmas lunch. I have never written a review on any hotel so the fact that I am taking the time to write this is clearly necessary for anyone to heed warning that you will be disappointed all around.

Upon arriving, I noticed the bath controls were odd. Turns out they were missing buttons! (See photo). For a luxury stay at these prices I was shocked. Service is novice level. Prebooked restaurant dinner via concierge with credit card guarantee wasn't booked. Turned up at the restaurant and there was no reservation. Warning on using ur spa credits. Spa opens at 11.15am and you can only use credits for treatments that end by 3pm. So be prepared to skip lunch to do any treatment using credits. The shuttle that they provide is for 1850 only. So even a 5 min drive to 1750 or 1650 is not included. And they will call a "taxi" for you. 7min ride costs 50 euros. We left swimming trunks (bought from their spa at 170 euros) in the room wrapped in towel. Couldn't find it and reported to staff to check with housekeeping. Reminded them we were checking out the next day. Despite telling TWO persons, we did not receive any update even as we checked out. Concierge that helped loading the luggage knew we were a family of four. But he put down all the back seats in our car, leaving TWO seats ie driver and front passenger seat.. duh. We had to rearrange all luggages in the heavy snow. Not only that, he insisted he didn't put down the seats. (Liar) I guess he thought we were sitting on the car roof when we arrived. For 40,000 euros worth of stay, we certainly expected better.

One of the best places to stay in Courchevel. The accommodation was beautifully curated and the front office team are attentive, pleasant, and helpful. The location is superb and the ski lodge facility is useful in the absence of ski in/ski out.

Thank you so much for making our stay memorable. Everything was beautiful. Location - 10/10 - walking distance from lifts , other restaurants & shopping Staff - 10/10 . They were so warm , welcoming & efficient . I would have named a person who stood out , but each and every one at the reception was very prompt & extremely helpful . Concierge made sure our we had good bookings , were smooth & well managed . Breakfast - they serve cold breakfast in the room , but of very good quality. We as a family enjoyed making some eggs & meals in their fully equipped kitchen . Sleep - 10/10. this is a big for me in any hotel . Very comfortable beds, soft sheets and good pillows , ensured a good night’s sleep. All in all a Very well maintained property and highly well trained staff , which ensures that culture of six senses is carried forward with full efficiency. We are sure to return to this property.

We had been looking a long time to find the right location in Courchevel for our TOP VIP clients in DUBAI. We suggested many options , chalets and luxury hotels and also the Six Senses. They did not hesitate and booked the Six Senses. As an agency focusing on high end travel & concierge services I can only say that working with the hotel is a pleasure with prompt replies but most important our clients were extremely happy with their three bedroom prestige residence. Service, location, accommodation , only positive comments. We will continue using the Six Senses in Courchevel , especially for high demanding clients.