Mandarin Oriental Guangzhou

A perfect stay experience. The room style, hotel location, restaurant food – everything was excellent. No other hotel in Guangzhou around the 2k price range can compare. Every day when I returned after a concert, the room had already been cleaned and the turndown service prepared. The pool and jacuzzi experience was also fantastic, and every staff member I encountered was very attentive. The only minor drawback was a slight musty smell in the room carpet, but after I reported it to the hotel, they immediately arranged for two air purifiers. They even helped coil up my charging cables. I love everything about this place. Being able to extend check-out to 2 PM due to a flight delay was a lifesaver. From now on, whenever I come to Guangzhou, I will only choose the Mandarin Oriental.

My first time in Guangzhou was fantastic! I'll definitely be staying here again next time I visit. The staff were all so kind and welcoming. As soon as my taxi pulled up, someone was there to help with my luggage. The room was huge and super clean, and the extensive use of red cave stone was really beautiful. The bedding and linens were high-thread-count and very comfortable. Plus, having a mall right downstairs made shopping incredibly convenient. They were also very prompt and professional in helping resolve any issues. My trip was too rushed this time to try the dining or the cakes, but next time I'd love to stay a whole day without even leaving the hotel!

When I checked in, Pete, the concierge, was incredibly enthusiastic and attentive. He asked about my travel experiences, recommended some great local restaurants in Guangzhou, and even reminded me to protect myself from the heat and sun, which was very thoughtful. The check-in process was quick, only about five minutes. The only minor disappointment was not receiving a welcome drink, which was a shame, lol. Maybe I was dressed too casually and didn't look like a guest? Later that night, when I returned from sightseeing and couldn't find my food delivery, the concierges Alex and Mona (the duty manager), along with Cathy at the front desk, were all very proactive in helping me resolve the issue (the three of you, you know what I mean?). I truly felt like they were wholeheartedly dedicated to assisting me, communicating with patience and a smile throughout. Even when I couldn't sleep later and went down to chat, they were warm and engaging, which made me very happy. When I checked out, my favorite Pete was there again to help with my luggage. He was very meticulous, reminding me to make sure I had everything and asking if I needed a taxi. My entire stay was smooth and pleasant; the Front Office team is excellent. Next time, remember to offer me a welcome drink! Also, it's rare for me to leave a review, but to Lance, Will, Jason, Pete, Collen Jie, Judy, Ares, Ivy, and of course Harthhy – I wish you all smooth sailing, safety, and happiness every day. Finally, I wish the concierge department all the best and continued success in their work.

Facilities: Beyond expectations. The room was spacious and equipped with a butler closet. Hygiene: Spotless, the room was cleaned promptly. Ambiance: Soft lighting, creating a cozy atmosphere. Service: The staff were patient and enthusiastic, providing meticulous service.

Mandarin Oriental indeed lives up to its name! The hotel room's decor is exquisite and meticulous, and the mattress and pillows are incredibly comfortable. From the window, you get a clear view of the Canton Tower – truly a first-class view. The staff are attentive and very friendly, and the breakfast is absolutely delightful. I will definitely stay here again! ⭐⭐⭐⭐⭐ Full marks!

Pretty good. The breakfast was delicious and the service was excellent. Housekeeping and the turndown service were also great. I slept very well during my four-day stay. My only complaint is that the air conditioning was either too cold or too hot; the controls were a bit difficult to use.

My first stay at the Mandarin Oriental, and I was incredibly impressed by the service. A special thanks to Yamy at the lounge for her highly professional service. See you next time!

The environment and location are both impeccable, and the dim sum breakfast is also good.

The service was below expectations, especially considering the price point for hotels in this category. The breakfast experience was also quite mediocre; there was a lack of portion control and the coffee was surprisingly bad. This isn't the quality one would expect from a Mandarin Oriental. Aside from the complimentary bottled water, all other beverages were charged. The only highlight was the gym's facilities and the staff working there.