Transportation: No butler contacted us in advance regarding check-in procedures. For a hotel of this caliber, having a butler is already standard practice—poor review. Once inside the scenic area, the signage was unclear. I had to ask two security guards and went the wrong way once before finally finding the minshuku (guesthouse) center, which has a parking lot next to it.
Service: We were assigned a butler only after completing the check-in process.
Cleanliness: Poor, as shown in the photos. Small bugs are acceptable, but large flies are not.
Breakfast: Very cumbersome. I had two separate bookings from different platforms for the same room type, yet the breakfast locations were different. Voucher redemption was handled via an SMS link, which made it inconvenient for elderly guests and caused them to go to the wrong restaurant, after which they were asked to go to another one. Very user-unfriendly. Poor review.
Others: Misleading advertising. As shown in the pictures below, I believe many people, like myself, travel frequently and place a high value on accommodation experience. I was completely misled by the hotel. At first glance, the cover photo and reviews made it seem like we would be staying in a distinctive traditional tulou (round earthen building). However, upon arrival at the front desk, it turned out to be a 'blind box' assignment—not the tulou we imagined at all, but rather a ground-floor room right next to the hallway. I'm sure many others have been misled as well. Ctrip's communication with the hotel offered no compensation to me personally, basically dismissing it as 'just the way the rules are.' Compensation isn't the main issue; after struggling for nearly three hours from check-in, it was utterly speechless. Although we were eventually offered a room change, we didn't get to stay in a tulou because the elderly were already asleep and we didn't want to cause further hassle. As a Ctrip loyalist of over a dozen years and a Diamond VIP member, I rarely write reviews, but I hope this helps others.
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