Residence Inn by Marriott Salem

Everything was fantastic. The elevator was broken but the front desk clerk offered to bring it all up and did

Although the room was clean, we paid for a suite for a group of four and the room was small, did not have enough towels, the pillows were flat, the fold up bed had little to no cushion and you could feel every wire and metal bar through the cushion. Also the thermostat kept dropping to near 50 degrees.

Fantastic place to stay!!! Everything was absolutely perfect! Room, breakfast, pool, all top notch!!!

Pleasantly surprised and grateful for a clean and quiet room when requesting at last minute during family emergency. Staff was great.

Staff was very friendly. Room had signs of age, but sparkling clean. Breakfast was fine. Easy parking.

This was my first time staying at a Marriott, and it will absolutely be my last at this location. I travel a lot for work, and I don’t need luxury—but I do expect basic cleanliness and things to function. This place missed both by a mile. From the start, it felt cold and unwelcoming. It looked like it had been cleaned, but clearly just rushed. Trash areas were dirty, and the overall facility felt neglected. My first room? Coffee still sitting on the counter, toilet that wouldn’t flush, and visible grime. Maintenance told me it’s “normal” to hold the handle down for 30 seconds and sometimes flush twice… and then proceeded to explain how toilets work like I’m the issue. It gets better. Windows don’t open—and you wouldn’t want them to anyway because you can’t even see through them. They’re completely clouded over, and the window tracks clearly haven’t been cleaned in who knows how long. Found someone else’s hair on the counter too. I switched rooms. Slightly better—but still dirty and run down. The dresser drawers don’t stay closed, so when you walk by, you end up smashing your knee on them. That’s not just annoying—it’s a safety issue. This isn’t about being picky. This is about basic standards: clean rooms, working plumbing, and a little respect for guests. None of that was here. If you’re thinking about staying here—don’t. There are plenty of places that actually take pride in their property and care about their guests. This isn’t one of them.

Room heat wouldn't go above 65, never really herd it turn in. Could hear everything from the neighboring room. Coming and going. 2" gap below the door, everything in the hallway was loud. Could constantly hear the road traffic too. Worse night sleep. Bed was good, room was big. But not great comfort.

The room smells cigarette smoking to bad, on my first night, and my second day on different room around 10am starting smells a **** on the bathroom , I do not if some have same bad experience