Ramada Plaza by Wyndham Mardin

The staff was attentive and helpful with my requests. Overall, I was satisfied. I would like to review it again when I return. Thank you.

Our stay was extremely good I would recommend everyone if you come to Mardin to book at this hotel.

There were hairs in the shower and bathroom. It did not meet my expectations in terms of cleanliness. The breakfast is not bad. The location is good.

The facilities were great, and we were very pleased with the spa and massage. We were just surprised that they didn't serve alcohol.

I liked the hotel and its facilities. I lost my phone in Mardin and the reception helped me find it technically. I have only one complaint. I bought this hotel through Trip.com. But the reception kept telling me that a reservation was made and payment was not received. They claimed that I did not pay even though I showed them my credit card statement and the screenshot I took from the trip application as PAID. There is obviously a systemic non-contact situation that has nothing to do with me. The receptionist tried to charge a credit card registered on the internet without my permission and when she could not receive payment, she said that my credit card was not valid. I made the payment through the application once and did not allow it to be recorded. I did not make a reservation as a prepayment, I paid in full, why would I record my credit card in the system and connect it. We encountered this problem when we entered the hotel, they did not solve it and when we left, they came again with the same statement and insisted that we did not pay even though we tried to say that we would catch the plane. The only thing that overshadowed my hotel stay was this lack of communication. If you make a payment from this hotel through another intermediary and purchase a service, be sure to keep the statements and screen recordings showing that you made the payment, you will not be able to justify yourself later.

A nice and clean hotel with a very good breakfast

Clean and very nicely furnished luxury rooms

It was a trouble-free holiday