The Brown Palace Hotel and Spa, Autograph Collection

I would give the brown palace 2/5 stars. The only reason it’s getting 2 is because of the excellent wait staff we had at breakfast. They were so friendly and kind and attentive. Definitely recommend just going for breakfast to see them. As far as everything else it was subpar as best. I paid over $350 for my room and then at checkout paid and extra $109 just for internet and amenities. That definitely should have been included for what the hotel has to offer. Overall front desk staff was rude and stand offish and not very helpful at all. There’s some great historic pieces in the hotel but not enough for it to be worth what we paid for.

Lovely, historic, well appointed property, however, all the ice machines were missing, $14 for internet??

Cold room, could not use thermostat (didn't work). Could not get hot water in sink until the day we left.

I was a little reluctant to book this hotel based on mixed reviews. The hotel overall is beautiful with old world charm, but is in need of comprehensive maintenance. While the room was clean with modern amenities, the bathroom pocket door was broken, lights needed replacing and hooks were missing from doors. The lighted make up mirror didn’t work, and several lamps also didn’t work in our room. Ice machines were out on all floors. The piano music in the lobby and the afternoon tea were a total 10/10! Staff was nice and accommodating.

These rooms are not in good condition. The furniture is damaged and stained, the staff especially concierge is non reachable and just zero value for the expense. This isn’t the brown palace we Denverites remember.

The lobby was beautiful, but the rooms are in need of renovation. Bathroom drain had a smell of sewage. Ceiling fan squeaked so loud we had trouble falli by asleep. Bed frame squeaked every time we moved, and woke us up.