The St.Regis on the Bund,Shanghai

I really enjoyed my stay at The St. Regis on the Bund. The hotel feels luxurious, with elegant interiors and great attention to detail. Everything was clean and well maintained, and the service was excellent. Breakfast offered a very wide selection, with plenty to choose from. Overall, I was very happy with the experience and gave five stars in every category. I initially booked just one night but enjoyed it so much that I extended my stay for another night. I would happily stay here again.

My three days stay in September at The St. Regis Shanghai started with a few disappointments. Despite informing the hotel of my arrival time in advance, I had to wait nearly an hour for my room. Unfortunately, the room had an unpleasant odour that remained unresolved, and I eventually had to change rooms at around 3 a.m. However, what truly impressed me was the exceptional service from the hotel team. A special thank you to Robin, the night duty manager, who patiently listened to my concerns and did his best to resolve the situation. I would also like to thank Irene and the entire team for their kindness, professionalism, and thoughtful service throughout the rest of my stay. True luxury is not about everything being perfect, but about how people make you feel when things go wrong. Despite the rocky start, the wonderful hospitality made my stay memorable, and I would happily return maybe in December. Sometimes, a wonderful hotel experience can make you fall in love with a city even more. I would like to Rate you in Five Star all because of Robin. Thank you, Robin, Irene, and the entire St. Regis team!