Atour S Hotel Ningbo Tianyi Square Heyi Avenue

On a business trip to Ningbo, I chose Atour Hotel at Tianyi Square. The location is very convenient for transportation. Service: Attentive service, made me feel right at home. Environment: Right by the river with beautiful views. Cleanliness: The rooms are clean and comfortable. Facilities: Well-equipped facilities.

Great room facilities, free late-night snacks, wonderful staff. Will definitely stay here again!

Chose this hotel for my trip to Ningbo. It's located near Tianyi Square, making dining and shopping very convenient. The room was clean, and the room type I chose offered a river view. The staff were also warm and welcoming.

Everything was great, except the soundproofing was a bit poor. The room smelled nice and fresh, definitely not that musty, damp-rag smell. The towels were all individually sealed in bags, and the hair dryer worked really well.

Traveling with my mom during the off-peak National Day holiday, we were lucky enough to get a room upgrade. The view from the room was absolutely stunning, and the overall check-in experience was fantastic!

Taking the subway from the train station to the hotel is a huge time-saver and very convenient. The hotel is surrounded by commercial areas, making it quick and easy to get anywhere. The Executive Room we booked for the National Day holiday was a bit pricey, but the view outside the window was unobstructed, overlooking the shopping center and the church. The service is great—there were 4 bottles of water in the room, and the staff would even ask if we needed extra water when coming and going. The bedding was comfortable, and they even provided a yoga mat for working out. The breakfast rotates some of the dishes daily with a great variety, and the fruit was of excellent quality—very sweet and fragrant. Right outside the hotel, there is a top-quality Qingshui seafood hot pot restaurant; booking in advance lets you skip the line. Next time I'm in Ningbo, I'll definitely choose to stay here again.

Other than the decent location, everything else was terrible. At these National Day holiday prices, the cleanliness shouldn't be slacking off like this. The overall hygiene was awful. As soon as I walked in to put down my bags, I found hair on a paper cup. I brought it up to the front desk, and they just told me to take it off or swap it out myself. Unbelievable. The showerhead was broken, spraying water all over the place directly into my face—trying to wash my neck just sprayed right into my face. In the middle of the night, when I went to put on my own disposable pillowcase before bed, I found short hairs on the pillow along with a stain—looked like oil or something. Absolutely disgusting; I seriously doubt the pillowcases were even changed. I had to call multiple times just to get a pair of slippers, only for them to snap back, "Didn't they already bring them to you?" There is basically no service to speak of. The first-floor public restroom was so filthy it almost made me throw up.