I booked the Courtyard No. 2 Terrace King Room. You can tell the owner put a lot of thought into the facilities, location, and room views—the view is indeed great, and they even planned activities, though we didn't get to try them due to our schedule. Plus, there are little souvenirs in the room you can take with you, which plays nicely into guests' desire for a keepsake and that pleasant feeling of getting a small bargain.
However, none of this makes up for the poor service and amateurish room design. We stayed over a weekend. After parking, we were told that Courtyard No. 2—named Jiyun Rujing—was a hundred meters away, essentially just a building with a view and zero facilities. Our room was on the fifth floor, and the bathtub was out on the open terrace; you could clearly see your neighbor's body while soaking in the tub 🫠, so neither of us used it. Also, the so-called butler who showed us to the room said they would add me on WeChat, but never did. I had to hunt around for a phone number just to add them, which turned out to be useless anyway because when you're in a rush and call, text, or send WeChat voice messages, nobody answers.
The next morning, we went rafting and got back a little before 11 AM, only to find ourselves locked out at the back gate. We tried calling the butler every which way—no answer. Then a cleaning auntie rushed out and demanded to know which room we were in, asking if we hadn't already checked out. I was furious. Checked out? Who checked out? And even if we had, does that mean we can't come back in? Standing under the blazing sun, we had to wait while the auntie fumbled on her phone, messaging god knows who. Eventually, a young girl who was apparently another butler came out, but she was extremely slow and inefficient.
At breakfast, we ran into who I assume was the owner—a quiet person who pays great attention to detail, even tidying things up on the fly and asking about our stay afterwards. I can sense the genuine desire to run this guesthouse well, and there are quite a few foreign guests. It’s just that the service feels so amateurish, failing even at the basics. A good attitude isn't everything, and when you can't get timely, meaningful information or help, that so-called good attitude just makes you even more frustrated. Overall, it was a pretty dreadful stay.
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