We stayed at Pakasai for 3 days and 2 nights, and I have to start by mentioning the service. From check-in all the way through check-out, Hakim, Kik & Kor were fantastic. They walked us through the hotel and explained everything in the room, and they even had our room ready an hour before the official check-in time. Everything was handled very efficiently and they made us feel very well taken care of throughout our stay.
The main area I think could be improved is the breakfast. The hotel itself is very convenient and we enjoyed our stay, but for a 4-star hotel, I expected a little more attention to the breakfast quality and setup.
To be specific, the Koko Krunch-style cereal tasted more like a generic/no-brand cereal, and the drinks at the counter had ice tubes in them but still weren’t particularly cold. The bread basket where the sourdough was kept also couldn’t be closed properly, and there was an opening underneath it, so we noticed small fruit flies around and inside the bread area.
The butter was also placed over at the fruit section rather than near the bread and toaster, which was quite an odd setup and not very convenient.
The waffles were made in advance, so unfortunately they had already become soggy by the time we took them. The sausages actually tasted really good, but they were extremely salty. These may sound like small things individually, but I think improving them would make quite a big difference to the overall breakfast experience.
A few other things we noticed during our stay:
The hotel does have quite a lot of mosquitoes during the rainy season. It would be really helpful to provide mosquito repellent spray in each room, especially during this period.
We also had some trouble with the hot water when it was raining, as the water wasn’t consistently hot.
For Room 1519 specifically, I would recommend checking the sliding-door lock. We couldn’t figure out how to properly lock it despite trying multiple times with the key card. It might also be helpful for staff to explain how the sliding-door locking system works during the room walkthrough, as it wasn’t very intuitive.
Lastly, the toiletries/soap are secured inside the bathroom, while the bathtub is outside. This makes it quite inconvenient if you want to use the soap or shower gel while using the outdoor bathtub. It would make much more sense to have an additional set accessible near the bathtub.
Overall, we still had a very pleasant stay, and the service from Hakim, Kik & Kor was definitely the highlight. The staff were warm, attentive and efficient. I think with a few improvements to the breakfast experience and some of these smaller room details, the overall experience could be much better and more in line with what you would expect from a 4-star resort.
