Pakasai Resort

DISAPPOINTING EXPERIENCE We stayed for one night, and from the welcome to the departure the experience was terrible. As soon as we arrived, I needed to exchange money to pay the taxi, but they couldn’t even understand what we were saying. They just kept replying “reception, reception,” which immediately made it clear that their English and the level of the person responsible for welcoming guests were almost nonexistent. Luckily the taxi driver was there and helped us within two minutes without charging anything extra. Right after that, while they were explaining the room details, they told me I was not allowed to go to the eco-trekking area, saying that space was only for the upper apartments which had paid less than us, while we would be staying in the lower suites. This was clearly not true, since we went there ourselves shortly after check-in without any issue. They also didn’t offer water or a refreshing towel, which is something you would normally expect from a 4+ star hotel. The next morning, while we wanted to rest a bit after breakfast because we had a 13-hour flight, they decided to start cutting trees and bushes, sweeping the outdoor areas, and even doing renovation work in the neighboring and upper apartments. This made it impossible for us to relax and enjoy the last 2–3 hours we had left at the hotel. Finally, the rooms were very old and dirty. Honestly, I don’t know what exactly they were renovating in the other rooms, or if it was done intentionally to push us to leave. Never again at Pakasai. The worst experience we had in Thailand.

A Perfect Birthday Stay at Pakasai Resort! I stayed at Pakasai Resort in Ao Nang, Krabi for 2 nights (June 22–24) and couldn’t have asked for a more wonderful experience—especially for my birthday! I originally only hoped for a room upgrade, but the resort went far beyond my expectations and made my celebration truly unforgettable. From the moment I arrived, the staff were incredibly warm and friendly. I was pleasantly surprised with a complimentary room upgrade, and the surprises didn’t stop there. On my birthday, I was greeted with a beautiful birthday cake, a thoughtful message arranged on the bed, and genuinely heartfelt service throughout the day. I also booked dinner at GAIA, the resort’s own restaurant, and was treated to a free cocktail to celebrate. The atmosphere, service, and food were all excellent—it was the perfect birthday dinner. The resort itself is cozy and peaceful, surrounded by lush greenery that makes you feel close to nature. The pool area is lovely and relaxing, and the entire resort has a calm, welcoming vibe. Overall, I felt truly taken care of during my stay. I highly recommend Pakasai Resort to anyone visiting Ao Nang, especially if you're looking for a place that combines comfort, nature, and genuinely caring service. I’m already thinking about coming back!

This hotel, other than the two dining areas which have been updated and are quite nice, is very old and tired looking. Housekeeping is between atrocious and non existent. On returning to our room at 15:00 on day one room not made up, day two not made up on return at 16:00. Chased up housekeeping to clean room. Third day returned to room at 16:15 and room not made up. They knocked on our door at 16:50 to make up our room but as we were getting cleaned up and ready to go out told them to not bother. Interestingly on the day we checked out I left a couple of bottles of water in the fridge in our room, went to grab them and our room was being made up at 09:50. Absurd. Also while the hotel is "campaigning to join the Smoke Free Hotel Program for a better living" and that is all good for them, the hotel needs to clearly outline this on their web site. We had a nonsmoking room which you could not smoke in like every other hotel I have stayed in over the past 15 years or so. However I have never stayed in a hotel where you were not allowed to smoke on the balcony. Also there was only one smoking area to use (other than a small smoking area in the pool area which was adequate) and it was uncovered. Apparently it rains in Thailand?? I would have never booked into the hotel if I was aware of these restrictions and the 20 or so people I spoke to in the smoking area were all of the same view. None of us would ever return. Additionally spa was closed, swimming pool is not a swimming pool but rather a wading pool (max depth 1.2m), drink selections on menu were not available (spirits and wine) and restaurant was quite expensive.

Its really wonderful, the place is convenient. there’s 7/11 nearby!