Rosewood Bangkok

The front desk staff were particularly mean to guests booking via Trip.com. Despite having a Black Diamond membership, they refused to honor any privileges other than the US dollar rate, and late check-out was only allowed until 1 PM. I travel frequently for business, and this is the first time I've ever encountered cockroaches in a luxury hotel. Absolutely ridiculous and outrageous—stay here only if you have money to burn.

The location right by the highway on/off-ramp is fantastic, saving you from downtown traffic jams! The front desk service was very polite. Perhaps because I noted that I'm a VIP member through Trip.com, the staff were exceptionally courteous throughout, as if they were terrified of making a mistake. The room design, hardware, bedding, and toiletries are of superb quality. I deducted 0.5 points only because there was no Washlet (bidet toilet seat), which I just couldn't stand 🤦. The breakfast service, food quality, and restaurant ambiance were all amazing! As for the 30th-floor bar, I'd give it 4 stars at most. The decor style is terribly outdated and doesn't match the hotel downstairs at all (presumably they just did a quick renovation rather than a complete redesign). The cocktail quality is a 4-star max, and the wine selection deserves no more than 3 stars—plenty of room for improvement there. The service staff's attitude, however, was a solid 5. It's a pity I didn't feel like taking photos, but I'll attach a couple of Pattaya sunset pictures for everyone to enjoy.

3.5 stars is me being generous. The room was tiny, and the window was dirty—any view photos were ruined by water stains. The service level was quite mediocre compared to similar hotels. The "welcome fruit" turned out to be just three oranges 🍊🍊🍊? When we went to the sky bar on the 30th floor with a small box of snacks, we were told outside food wasn't allowed. While we were still looking at the menu, they eagerly snatched away their camera-shaped menu from the table. Midway through our conversation, a staff member abruptly interrupted us to ask if we wanted to order anything else, as if rushing us to finish our drinks and get out rather than chat 😅. Yet when we left, no one paid attention to us; we had to hunt down a staff member just to pay the bill. After giving our room number, they still asked how we wanted to pay. I asked, "Do I have to pay right now? Can't it be charged to the room?" The staff member looked confused and said yes, you need to pay now. When I expressed my bewilderment, he changed his tune and said, "Oh, if you want to charge it to the room, that's ok..." From settling the bill to leaving, no one escorted us out, and my snacks were never returned to me. ***, I don't get it—there were barely any other tables, so remembering details like that shouldn't be so hard.... However, the spa is worth trying; the staff were lovely and the massage was very relaxing.

The service was excellent, and the daily housekeeping was commendable – they even folded towels into swans and elephants after we tipped them! The location is also fantastic; you can easily walk to CentralWorld and other shopping malls, and there's direct access to the BTS station from the 3rd floor. The only minor issue is that the room size is quite small.

Polite staff, comfortable room, rich breakfast, convenient location with direct access to the station, well-equipped gym.

The hotel's service was incredibly proactive and warm, which is to be expected from a prestigious brand like Rosewood. The location is excellent, though getting a taxi around can be a bit tricky due to traffic. The interior decor is quite luxurious, and the bed was very comfortable. Overall, great value for money.

Rosewood Bangkok is truly my second home in Bangkok. It's consistently comfortable, relaxing, and welcoming. I spent every day at the bar, and I want to thank KT, TING, and the entire bar team. They even remembered my preferences from before, knowing I like my chicken wings lightly seasoned – that really touched me. Of course, a special thank you this weekend goes to AMY, who was incredibly thoughtful from check-in to check-out. She anticipated my needs and made sure I felt well taken care of, arranging everything from kombucha and cocktails to Kung Fu tea each evening. It was all so heartwarming. Thanks again to everyone I met at Rosewood Bangkok 🙏🏻. Your kindness has made it so that I'd feel guilty not staying at Rosewood Bangkok whenever I visit.