Nova Skyland Hotel

This was a wonderful hotel. When I told them I had lost my luggage, they immediately offered to help with essentials like a toothbrush. The staff's hospitality was excellent; they always greeted me with a smile. You can borrow a microwave at the reception, and they also provide bowls and forks upon request. Bathrobes, slippers, and a hairdryer are all available. I didn't use the sauna, but it looked spacious enough for about four people. There's a bus service to the city center, accessible from both the main road and a bus stop near the hotel.

If you're staying in Santa Claus Village, this hotel is new and well-equipped. The staff at Nova Skyland Hotel were very friendly and thoughtfully explained travel tips for both Rovaniemi's Santa Claus Village and the city center. When I encountered an issue, I WhatsApped the hotel staff and they promptly arrived at my room to help me resolve the problem! For an off-peak price, I enjoyed the luxurious room amenities, which offered great value for money. The only slight issue was that when I booked, I had indicated I was traveling alone (even though the room could accommodate three people). At the time of booking, I didn't realize it had defaulted to three guests. When it came time for express check-in, the system assumed I had booked for three people and tried to charge me extra for breakfast for an additional person! I hope Trip.com takes note of this, as it prevented me from checking in online beforehand and ultimately required me to explain the situation at the front desk. In fact, on the Trip.com platform, it states that for this type of Aurora Suite, the room rate I paid covers up to three people, including three breakfasts! I hope Trip.com clarifies this with the hotel, confirming whether the room rate indeed includes all taxes and breakfast for three guests, should they be traveling together.

This was an incredibly good hotel. The room sauna and front desk service were particularly excellent. Being surrounded by nature was also very refreshing.

Our stay was excellent. The hotel's location is unbeatable, very convenient for getting around and exploring Santa's village. The cabin was beautiful, with top-notch amenities, and the bed was incredibly comfortable – it even had a sauna! All of this made for a wonderful few days. The breakfast was truly exquisite, with high-quality and varied products. We also want to highlight the staff's kindness: both the reception team and the breakfast attendants were consistently attentive, warm, and eager to help. I especially want to commend Gonzalo, who gave us a very warm welcome and was always there to assist us. Without a doubt, this is a place we would return to and 100% recommend.