Very disappointed in a hotel that receives a lot of reviews. But after leaving, I sort of understand why. If they hear the customer is excited, then they encourage them to write a review with a notice on a business card. Unfortunately, if things don't go well, they don't want to hear more information on how it can improve. The three biggest disappointments from the stay are as follows:
1) keeping the walkways, isles clean and well lit. there is a lot of sand around obviously, but there are not enough crews and staff to keep it clean and safe. Difficult to find the walkway in some situations. Also the plants and trees are overgrown cannot see the ocean. So you purchase a room that says "Sea view" but you can't see it, because they don't maintain the property well. (see the photos) So it is misleading to say "Sea view", you spend extra money for something you cannot enjoy.
2) Facilities. They say they offer Wi-Fi service, but that was not guaranteed. The answer was, "the government has been shutting on and off the power all week." Ok fine, but did anyone mention that too me when I made the reservation, or when I checked in? The answer is no. I received no messages, until something happened and I went to the front desk. No sense of urgency or concern. If you cannot guarantee a service, then you should not list it on the options available, and at the very least, send out messages to guests and give them a backup option to work. This is 2026, many people use the internet for work, it's part of their job and is important to know if it is available or not. It's not a luxury anymore.
3) Price and value of food. This is more subjective and people may agree or disagree, but the quality of ingredients for the price, especially the 3 cheese pizza had a lot to be desired.
It's tricky when traveling in SE Asia, there are different needs and expectations when traveling. I've traveled this region for over 7 years, and so I am very careful to make sure that my complaints are easy to define, and also easy to understand. An experienced hotel should know this, so I was very disappointed and ended my trip one day early. Please ask questions ahead of time, or you might lose money like we did.