Khmer Mansion Boutique Hotel

I stayed for two nights. Even though I had a reservation, I had to wait to check in. When I finally got to my room, there was a gap under the entrance door where I could see outside. The curtain rod was slanted, and there were three small dead cockroaches near the window. The front desk did change my room, moving me to the one directly below. This new room was decent. However, if I hadn't been with a friend, it would have been quite awkward, as the layout meant you were almost completely exposed when stepping out of the shower. What really surprised me was on the last night. I came back to the room in the evening, with my luggage somewhat spread out, went to dinner, and returned to find clear signs that someone had been in the room (a cake, fruit, and water had been replenished) even though it wasn't for cleaning. It was unsettling that someone entered without permission for reasons other than cleaning. Finally, with little time left for sightseeing, I was made to fill out a checkout survey. When I went back to get my luggage, I was questioned about my negative feedback based on the issues I mentioned above, with a 'Why? Tell us why?' attitude. They offered me an apology and some sweets, but I didn't accept them. It left a really bad taste in my mouth at the end of my trip. I will definitely not stay here again.

Excellent hotel, delicious breakfast, and very friendly, courteous staff. The pool was clean and refreshing.

The staff were incredibly friendly and welcoming. From the moment I walked in, I was offered ice water and a refreshing towel, which was an absolute lifesaver in the hot weather. The breakfast was also excellent, with both Western and Chinese options available.

Truly an excellent hotel, no wonder it gets the highest ratings everywhere. It's clean, has super friendly staff who even remember your name the next day. It's centrally located, just 4 minutes to Pub Street, so you don't need a tuk-tuk to get to cafes, shops, or the center. All this, yet it's in a quiet area.