I wish I could give more stars to our stay but unfortunately I can’t. I will give my honest and detailed explanation below as to why I chose this rating. The property itself is beautiful, and the views are simply stunning. We stayed at Airelles Gordes beforehand and were already spoiled with exceptional scenery and hospitality, so we know what true luxury in Provence looks like. It started with the room. They kindly offered us an upgrade upon arrival, which we appreciated. However, we were placed between two rooms occupied by families with children. Given how poor the sound insulation is, the noise was impossible to ignore. They offered to move us to another room, which was considerate, but by then we had already unpacked and settled in. Since we were only staying for two nights, my fiancé was understandably not in the mood to repack everything again. I do need to say that the rooms are old, and not in a charming or historic way. There is an “old” that is beautifully maintained and full of character, and then there is an “old” that feels neglected and overdue for renovation. Unfortunately, this hotel falls into the second category. The biggest shock came when we entered the shower. It was covered in mold. Not only was it disgusting to see, but I am also allergic to mold, making it a genuine health concern. The hotel apologized and cleaned it after we reported it, but the real question is: how was a room in that condition presented to a guest in the first place? This should never happen at a hotel charging these rates. It immediately made us question the property’s maintenance and hygiene standards. The gym may have been recently renovated, but it feels like it was designed by someone who has never stepped foot in a gym. The heaviest dumbbells only go up to 10 kg, which is simply inadequate for many guests who regularly train. The pool area feels tired, overcrowded and far from the luxury experience the hotel advertises. They do not even provide complimentary water at the pool, which feels unnecessarily cheap considering the nightly rates. The service around the pool was slow, disorganized and lacked the attention to detail one would expect from a hotel of this caliber. Then there is breakfast. Honestly, it was one of the most disappointing luxury hotel breakfasts I have experienced. I ordered hard-boiled eggs both mornings and had to send them back twice before eventually giving up. They arrived cold, overcooked and with green yolks, clearly prepared long in advance rather than fresh. My fiancé’s French toast and scrambled eggs were equally disappointing. For a hotel in France, this was particularly surprising. The buffet raised even more concerns. Flies were freely landing on exposed meats and other items while guests served themselves. Only the fruit appeared to be protected. Watching insects sit on food in a luxury hotel breakfast room is simply unacceptable. Then there is the spa. To be honest, calling it a spa feels generous. Apart
