JW Marriott Hotel Taiyuan

Traveling with my family to Taiyuan, I chose to stay at the Taiyuan Marriott Hotel, and the entire experience exceeded our expectations – we were extremely satisfied. The check-in process was smooth, and the staff were gentle and polite. We encountered a minor issue during our stay, but the hotel responded very quickly and resolved the problem efficiently and appropriately. Their attitude towards problem-solving and their professionalism were truly impressive! The room was clean and tidy, and the bedding was comfortable, allowing my mother to rest very well. The facilities were well-maintained, and the overall environment was quiet and elegant. The location is convenient for getting around, making it easy to visit attractions like Jinci Temple, the Provincial Museum, and Zhonglou Street. The hotel's breakfast buffet offered a wide variety of options, including a full spread of local Shanxi specialties, as well as both northern and southern Chinese flavors. There were Chinese congees and dim sum, Western pastries, fresh fruits, and hot and cold beverages – truly everything you could imagine. There were light and soft grain porridges and steamed items suitable for elders, as well as desserts and drinks that kids would love. The live noodle station allowed us to customize toppings and seasonings as we liked, and the flavors were authentic. We enjoyed a satisfying breakfast every day. Beyond its excellent facilities, the Marriott also boasts a service team that takes initiative and genuinely cares for its guests, which is even more commendable. This made our entire trip feel complete!

Overall, my stay was quite good. I received a free room upgrade and executive lounge access, and it felt like almost every request was met. The entire hotel is very pet-friendly. My beloved pet has cancer, and this was its last trip, so I brought it here for two days. I hope it remembers this moment forever. Almost everyone who saw my pet complimented how cute it was, which truly touched me. Both the duty manager and the front desk staff were incredibly friendly. Thank you all for helping my pet create beautiful memories. Finally, the hotel's photography service captured precious photos for us. A special thanks to the duty manager, whose WeChat name is GMS; he genuinely tried his best to fulfill all requests. I will definitely come back again, and let this love and warmth remain at the Marriott Shanxi.

The hotel's location is decent, not too far from most attractions, but the entrance is extremely congested. It's inconvenient that you have to switch elevators to get to the parking lot for a 20+ story hotel, and there are very few ground parking spaces available. The lounge staff, even with interns, provided excellent service, and the hotel's cleaning staff were also very polite. However, the doorman's attitude was absolutely terrible, absolutely terrible, absolutely terrible. They repeatedly demanded to see my room card and booking confirmation, even tapping on my car window with a walkie-talkie. This is why I've given a service rating of 0.5; it's entirely due to the doorman. All other staff members were fine.

Pros: Great location, decent price, and the room was quite new overall. The front desk service was quick and excellent. Cons: Parking was cramped, sharing space with a shopping mall. The doorman service was exceptionally poor, constantly shooing cars away. The bathtub in the room was broken, but thankfully, the repair was quite prompt. The breakfast was very disappointing overall; they stopped replenishing food by 10 AM, and the taste was mediocre. Overall, it's at the lower end of Marriott standards, more business-oriented, with many details falling short.

I was very satisfied with my stay. I booked a deluxe suite, and since I was traveling with my baby, the front desk lady kindly upgraded us to a space-themed suite for free, which I really appreciated. The room was spacious, clean, and very comfortable, with a nice view of Taiyuan's city streets outside. The evening dessert hour at the executive lounge was abundant and delicious; my family even had dinner there.

Extremely satisfied with my stay! The room was comfortable, and as an executive room guest, I also enjoyed complimentary executive snacks on the executive floor. Highly recommend! 👍🏻

The parrot in the lobby is truly a highlight – round, plump, chirping lively, and when it cocks its head to observe guests passing by, it's as sprightly as a little elf. It attracts children who don't want to leave, and even adults can't help but take out their phones to snap pictures. This vibrant touch adds a touch of lively charm to the hotel's luxurious ambiance. From the moment I stepped into the hotel, warmth was ever-present. Andy and Eva greeted me with beaming smiles, efficiently handling my check-in as if they were family or friends, even introducing nearby attractions. Adam from the concierge team had excellent foresight; he jogged over to meet me as soon as he spotted my luggage from afar. Ethan proactively helped carry my large bags and even accompanied me to the room, reminding me how to use the air conditioning and Wi-Fi. These thoughtful details instantly melted away the fatigue of travel. I'm giving a positive review on Trip.com not just because of the excellent facilities, but more so because of the warmth of these 'people.' The parrot's cuteness was a delightful surprise, but what truly makes me want to return is the sincerity in every staff member's eyes – that feeling of being well taken care of, which is more memorable than any scenery. Next time I visit this city, this will definitely still be my top choice.

Excellent hotel with warm and proactive service. The cakes sold in the lobby on the first floor are delicious. The hotel's first floor has direct access to the mall, which is very convenient. This time, I even ran into Wakin Chau here, as he was staying at this hotel for his concert.

Here's a review of my stay: **I. Front Desk Check-in:** 1. A gentleman at the front desk, whose first name was July (I've forgotten his surname), claimed that the 'gong'an' (public security) system couldn't access our IDs. He then proceeded to use his personal phone to take photos of our ID cards. I repeatedly told him not to use them for any other purpose and warned that we would report it to the police if any issues arose later. 2. We were a group of four and had booked two standard twin rooms (with two beds) many days in advance. We specifically requested adjacent rooms on a higher floor. However, we were placed on the 12th floor (out of over 20 floors in total), and our rooms were not next to each other. **II. Room Interior (Major Complaints):** 1. The bathroom glass door and the main room door would collide, posing a significant risk of the glass door shattering! 2. For a twin room, there was only one sink. 3. At around 9:30 AM, all the lights in the room inexplicably turned on (we hadn't booked any wake-up service)! 4. The pillows were too thin; one was too low, but stacking two made them too high. 5. The nightlight was not motion-sensored; it had to be switched on and off manually. 6. The room occasionally had strange, unexplainable noises. 7. There was only one tissue box, which felt a bit stingy. 8. The room was very small, pitifully cramped. 9. The room door surprisingly had no door stopper, which was very inconvenient! **III. Public Areas:** 1. The hotel is surrounded by shopping malls and bars, making it a bit noisy. The window glass wasn't very soundproof. 2. The public corridor on the 12th floor of the hotel had a musty smell mixed with cigarette smoke. **IV. Breakfast (Complaints):** 1. On the first day, there was no escort service to a table, but there was on the second day. 2. The escort service was particularly odd. After being led to a table, the staff member didn't flip the small card on the table to the "occupied" side (the other side being "empty"). As a result, when I returned with my food, I found my seat had been taken by someone else (I was in tears, figuratively speaking). 3. There were small slips of paper on the table for ordering special egg dishes to be delivered to the table, but there were no pens available, making it impossible to mark our choices…