The St. Regis Shenzhen

Once the tallest building in Shenzhen, the views are absolutely stunning, and the room decor and design are also beautiful. The bed is super comfortable too. I've always loved St. Regis hotels; they truly deliver world-class hardware and software. The breakfast selection is extensive, and the service is excellent. I'll definitely stay here again next time I'm in Shenzhen. If I had to pick one flaw, it would be a slight musty smell from the carpet in the room. I hope they can high-temperature sanitize it more often.

When I booked, I just wanted to experience a high-rise hotel. I didn't have high expectations for the hotel facilities, considering it's an older hotel. However, upon arrival, the front desk service far exceeded my expectations. The public areas of the hotel are exceptionally well-maintained, not to mention the stunning 360-degree panoramic views from the 96th floor. Coupled with the professional service and hospitality, my stay was absolutely perfect. The room itself, from its spaciousness to its amenities, was also very satisfying – simple, practical, and comfortable. It was a flawless stay experience.

Beyond the view, this hotel has absolutely no redeeming qualities! The service was terrible. There was no proactive service whatsoever. Even after complaining, they only offered a half-hearted, perfunctory response. The operator answering the calls was awful, and the manager handling the issues was equally poor. No wonder the entire team's training is so substandard. The front desk staff were aloof and merely went through the motions. Overall, the service quality of the entire hotel staff was extremely poor. It completely ruined my impression of St. Regis. After staying at the Mandarin Oriental Hong Kong the next day, it made me realize even more how trashy the service at St. Regis Shenzhen was. A truly awful, awful, awful review. I definitely won't be staying here again.

Truly a top-tier hotel! The excellent facilities and environment go without saying. What truly impressed me was the meticulous and attentive butler service – it was absolutely perfect. For someone like me who loves to cozy up in the room, the 24-hour coffee and beverage delivery service was a real treat. This hotel is definitely my first choice!