Cinamoroll
February 26, 2026
I am extremely disappointed with my recent stay at this hotel and, regrettably, can only give it one star. Considering that this is marketed as a four-star hotel, I expected a significantly higher level of room management, service, and overall guest experience. I want to clearly point out that I have experienced far better room maintenance, staff professionalism, and amenities at three-star hotels in Singapore. This comparison is not to praise another country, but to emphasize that your current standards fall short of what is reasonably expected at this price point and star rating.
Upon entering our room, it was immediately evident that it had not been properly inspected before our arrival. The lights in both the kitchenette and lounge areas were not functioning. There were visible handprints on the bathroom mirrors, indicating that cleaning had not been done thoroughly. The shower drainage was very slow, causing water to flood beyond the shower area into the rest of the bathroom. The bidet was difficult to operate, the toilet paper supply was minimal, and the shower water barely heated up and had very low water pressure.
The flooring was also a safety concern. The wooden floors had multiple chipped sections and noticeable gaps, and we tripped several times because of this. Although there were two televisions in the room, only one was operational. These are fundamental maintenance issues that should have been addressed before assigning the room to guests.
We also encountered problems with the hotel’s Wi-Fi, which was not ready for us to use because the password had not been properly updated under our surname. We had to personally go down to the ground level to resolve the issue, as calling customer service was not helpful. The explanation was delivered with an attitude that made us feel at fault, when in fact it was an internal oversight by the hotel. This was unprofessional and avoidable.
The restaurant experience was equally disappointing. My omelette order had to be remade three times due to repeated mistakes. More concerning was the noticeable difference in treatment. I am Filipino by ethnicity but not a Filipino citizen, and I could not help but feel that we were not treated with the same warmth and attentiveness as white guests. All guests should be treated with equal respect and courtesy regardless of race, ethnicity, or nationality. Hospitality should never feel selective.
We were also informed that welcome amenities were not provided because our room type did not meet certain criteria. Given that I paid for two rooms for two nights, including breakfast for four people, this was disappointing. At a four-star level, welcome amenities should not feel exclusive to certain room categories when guests are already paying premium rates.
Additionally, the elevators lacked clear door indicators, requiring guests to physically check which door was opening by looking at the numbers and arrows above them. While seemingly minor, this adds to the overall sense of inconvenience and lack of thoughtful design.
The only positive aspect of this hotel is its location. However, location alone does not justify the cost nor compensate for poor maintenance, inconsistent service, and the feeling of unequal treatment.
This review is intended as direct feedback: please ensure rooms are properly inspected before guest arrival, staff are trained to communicate professionally, and all guests are treated equally and with genuine kindness. A four-star reputation should be reflected in the actual experience, not only in its branding.
