Hotel Indigo XIAMEN HARBOUR by IHG

The hotel environment is fantastic, with convenient facilities and excellent cleanliness. The overall service was great. It's very close to Zhongshan Road Pedestrian Street and transportation is super convenient. The sea-view room offered a beautiful vista of Gulangyu Island, and at night, you could watch cruise ships sail by, which was stunning. We booked a family room, and the key card was adorable. Everything was perfect, except for the slightly higher prices during holidays.

I rarely leave bad reviews unless a place is truly terrible. The moment I walked in, there was an overwhelmingly pungent smell of cheap air freshener. I knew it was an older hotel, so I was prepared for that, but finding mold in all the bathroom crevices was just unbearable. The shower window was very close and it was freezing. The fabric headboard was covered in grease stains, and the moment I opened the toothbrush and comb packaging, there was a sharp, plasticky smell. I mean, for a room that costs 'two five hundreds' a night, it shouldn't be this bad, right?? Let's talk about housekeeping next. Pillows weren't put back in place, trash wasn't emptied, and slippers were just tossed around. In the morning, they'd knock insistently until you had to shout that you didn't need cleaning, and then they'd still ask you again, 'No cleaning?' Finally, about the front desk staff: on the evening of the 2nd, my child went to ask a female staff member for an extra room key because I didn't have mine. The staff member was on the phone the entire time and didn't even glance at my child. I understand she was on the phone with a guest, but she could have at least signaled for my child to wait, instead of completely ignoring them. Guests don't need to be treated like gods, just with mutual respect. All in all, it was a very disappointing hotel experience, and I hope this helps other friends who need it. The last photo is of how I usually leave the room before I go out. I won't upload the moldy pictures, as I'm afraid they'd be unpleasant for everyone to see.

My parents wanted to visit a warmer southern city before the Chinese New Year, so they chose Xiamen. I booked them into the Indigo, as I've had great experiences with the brand in other cities when traveling with my kids. Plus, they had an amazing 4-day, 3-night package deal – such a steal! Even before my parents boarded their flight, Manager Larissa contacted me to ask about their needs. She was incredibly warm, attentive, and consistently checked in on their comfort and requests. During their stay, she patiently helped with navigation and arranging taxis. My parents came back raving about their trip to Xiamen and were extremely satisfied. A big thank you to Larissa and all the staff at Hotel Indigo. Hope to see you again soon!

Although the hotel has been open for a while and the facilities aren't as new as some, the front desk service exceeded our expectations. They contacted us in advance to arrange the room type, and their service was very enthusiastic and thoughtful. The restaurant staff were also excellent. The hotel is located across from Gulangyu Island, offering beautiful views every day, and is conveniently close to attractions like Zhongshan Road, Bashi Market, and Xiamen University.

The location is excellent, directly facing Gulangyu Island, and you can even see the Bagua Building. The breakfast spread was ample, and the front desk staff were attentive and welcoming. Right across from the hotel is Heping Wharf, where you can catch a boat to see Kinmen during the day or enjoy a night cruise. It's only a few hundred meters from Zhongshan Road Pedestrian Street, making evening strolls and trying local snacks very convenient. Xiamen University and Nanputuo Temple are also very close by.

Has customer service in Xiamen really become this competitive? 😂 Indigo's service is now almost on par with Japan's service industry! 😂 Two days before check-in, the lovely concierge, Coco, added me on WeChat to chat and warm up. She even upgraded my room type – wakuwaku! Every day after check-in, she'd check in to see how I slept and if I needed any extra amenities. I almost feel like if I ever come to Xiamen again and don't stay at Indigo, I'd be betraying them, haha! 😂 No need to mention the location – it's directly across the river from Gulangyu Island, and within a ten-minute walk to Zhongshan Road Pedestrian Street, where you can find Michelin-starred snacks and souvenirs galore. However, to be fair, the hotel is indeed quite old. Although it's well-maintained, the signs of age are definitely there. But the service is so excellent that as long as there are no major hardware issues, I can temporarily overlook these things. I hope the hotel can undergo a complete renovation one day while maintaining this level of service. We will definitely continue to choose and support them in the long run! 🤗