My wife, youngest son, and I spent six days at the Aspen Suites in Fairbanks Alaska this August( 2026) for a soccer tournament. The hotel could be a solid three star hotel, but we had to basically beg for any type of service once we checked in. The room had not been cleaned when we arrived, and it took three days until the staff could accomplish that. We asked for the room to be serviced again two days later, and we were told “No”. We asked for fresh towels, you guessed it, “No”, unless we brought our dirties down to the front desk. We simply tried to exchange our for clean ones with the custodial staff right outside our room, but we had to go down to the front desk to do this. I did have a polite conversation with the manager and one other staff member, but in general, we did not feel very welcome at the hotel. It seems that the staff basically avoided interacting with hotel guests. Needless to say, it was a very strange experience. We won’t be staying here again in the future as it’s the type of property you don’t want to be at until it’s time to go to bed.
