Anonymous User
Located in Old Town Pasadena, the hotel is within walking distance of various restaurants and shops, including popular brands like Arc'teryx and Lululemon. Be aware that clothing stores tend to close quite early. It's less than a 20-minute drive to Trader Joe's and Costco, and about half an hour to downtown Los Angeles, Universal Studios, the Natural History Museum, and the California Science Center.
There are homeless people in Old Town, but they generally keep to themselves, are not aggressive, and won't bother you.
The hotel facilities are decent. They provide bath towels and soap, an ice bucket, a coffee maker, and a mini-fridge, but no electric kettle. Also, note that American mineral water bottle openings are different from those in China, so if you're bringing an instant portable hot water dispenser, be aware of this.
Basic housekeeping is done daily, and bath towels are replaced every day. Parking is $35 a day; you get a code for in/out access, and the charge is added to your bill at checkout. If you plan to be out early and back late, nearby public parking lots are a very close and cheaper alternative at $12 a day.
Service is typical American style: polite, but not particularly attentive. The billing process was a bit confusing, but there were no actual errors in the charges. Ctrip's follow-up service, however, deserves praise.
Finally, a correction regarding Ctrip's information: children aged 12 and above are charged full price for breakfast, which is $20 per person. The breakfast quality is actually quite good, offering excellent value for money, especially for California. Oatmeal is also available.
P.S. Definitely avoid buying water from the front desk – it's outrageously expensive at $4 a bottle. You can get it much cheaper at the gas station next door, or drive 10-15 minutes to Costco to grab a case.
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