Desa Potato Head Bali

The room was decent and the service was excellent. However, the hotel's architecture gives off a prison-like vibe, which made me feel uncomfortable from the moment I walked in. I honestly think it would have been better to stay elsewhere and just visit the beach club.

Pros: The hotel's location offers a stunning sunset view, especially when paired with the infinity pool – truly breathtaking. The hotel itself is well-designed, and the service is very attentive. Each room comes with an ice bucket, and they even give out small gifts upon check-in and check-out. Cons: 1. The hotel beach is just okay; it's dark sand, not the white sandy type. This seems to be common in the Kuta, Seminyak, and Canggu areas. 2. Grab cars can't reach the hotel lobby directly. You have to take a shuttle for about 100 meters to a crossroads, which is a bit inconvenient. 3. Compared to other five-star hotels in the same price range, the rooms are much smaller and feel cramped. Also, for a top design/luxury hotel, the absence of a bathtub is quite odd. 4. There are no charging outlets by the bedside. You have to place your phone on the table to charge, which isn't very convenient. 5. I suggest the hotel improve its breakfast arrangements. Breakfast is à la carte, and the seating is right by the pool, available until 11 AM. Everyone prefers to eat breakfast on the lounge chairs, which means if you want to swim or sunbathe in the morning, all the spots are taken. People who finish breakfast continue to lounge there. I waited all morning for a spot but gave up in the end – a very poor experience.

Overall, it was okay. I booked this hotel last minute because I needed a place to rest before my flight. When I checked in, there weren't any rooms available, but the staff member who helped us was incredibly kind and did their best to resolve the issue and communicate with us promptly throughout. However, some other staff members were just so-so. It feels like the hotel's staff training is a bit inconsistent.

This highly-rated potato head hotel... the service is truly excellent. I didn't experience any discriminatory treatment towards Chinese guests; someone was always there to guide me, and the staff's memory was outstanding. They remembered every small request I made and followed up on them. The hotel has a beach club right on the sea that's open to the public. It gets super lively and energetic starting at 6 PM every evening. The hotel facilities are comprehensive, offering both activities and relaxation – it's fantastic.

The hotel pool has a great ambiance, and during the week, you can even enjoy breakfast by the pool, which was quite good. The staff are all very enthusiastic and welcoming. Although the room wasn't huge, it was comfortable. My only minor complaint is that I found a few small ants on the bed and in the bathroom.

The hotel exceeded all expectations! Everything was new, clean, and well-maintained. The food was delicious, and the beach was beautiful, although there were some waves. The beach club was excellent – you can relax with ocean views and enjoy comfortable beds. Throughout the day, they offer drinks, fruit jelly, and fruit popsicles. We absolutely loved it and will definitely be back! 💕💕💕

I really hope they train their staff to be less arrogant, because this isn't the only hotel in Bali, and for the same price, you could definitely find a better place. We've been to Bali many times before, always staying at resort hotels in Uluwatu. This time, we wanted to try a new local design hotel for one night, and it turned out to be a complete disaster, totally ruining our vacation mood. First, the positives: there's no denying the hotel's decor and design are very upscale, and the sunsets are quite beautiful, though the beach itself is a bit dirty. However, the service attitude at this hotel is absolutely terrible, truly awful. I've never encountered such bad service, not even at budget hotels! If it were just one bad service experience, we might let it slide, seeing as it's a one-off. But at this hotel, we repeatedly encountered multiple staff members with incredibly rude attitudes, which is simply outrageous! First, on the first day, there was the beach security guard. He was super fierce, acting like we owed him money. There's a bench near the beach access, and we were sitting on it, legs dangling, looking at the sea. Suddenly, a security guard came up, scowling, and yelled at us in English to put our legs down. He didn't offer any explanation and then just scurried off. During this entire interaction, he didn't use any pleasantries or even 'please.' We were just sitting there... This would be offensive behavior even to strangers, let alone when we're paying 3000 a night to stay at this hotel! But because the front desk staff, Jeremy, was so nice during check-in, we were in a good mood and let it go. Then, on the second day! Since the breakfast wasn't good (by the way, the hotel breakfast is also a bit unappetizing, with cold bread), we ordered takeout. The delivery app name wasn't my real name; it was a nickname. I'd already given the delivery driver our room number, but he said the concierge wouldn't let him up. So, I told him to wait and I'd go pick it up myself. Then, the concierge lady at this hotel must have a screw loose because she very haughtily told me, 'You better change your user name next time...' She just blurted this out with no explanation whatsoever (you'd better change your username). It was truly baffling. I'm paying to enjoy myself, not to be lectured by you, madam... Who's the guest here, anyway? By this point, we still hadn't lost our temper, just tried to brush it off. Finally, and most infuriatingly, even though check-out time is clearly 12 PM, the hotel front desk impatiently called us at 11:30 AM to rush us to check out, supposedly to arrange for someone to help with our luggage. I hung up, and they called again! I've never seen a hotel rush guests to check out like this, especially not at a resort. Their behavior was absolutely enraging. I've never stayed at a hotel that rushes guests to check out so early. Their actions are completely unacceptable! They had my contact information during check-in, so they could have easily confirmed our check-out time in a more polite way. In short, the entire staff at this hotel is incredibly rude. Receiving service like this while staying at this hotel feels as awful as eating [censored]. (Lastly, I do want to commend Jeremy's attitude during check-in. He was a very enthusiastic and professional front desk agent, which gave us a great first impression of the hotel. Also, the hotel's yoga classes are good.)