Hotel Indigo GUANGZHOU HAIXINSHA by IHG

Huge thanks to Ares and Gary for arranging and upgrading our room! The mini-fridge was stocked with a few sodas, which was a nice Guangzhou touch – my friend's kids loved them so much they brought us more. We stayed in Building 9, the main building, where the breakfast buffet on the first floor offered a good variety of dishes, including Cheung Fun and Cantonese herbal tea. The room's decor felt very premium, with stylish and attractive stone walls and floors. The garden on the first floor connects directly to Haixinsha Park, making it perfect for leisurely strolls everywhere.

The night view of Canton Tower is absolutely stunning. Stepping out of the hotel at night, you're right at the pier, perfect for a night cruise. The cool breeze on the Pearl River and the beautiful night scenery were wonderful. The hotel offers a shuttle service to the metro station, making it very convenient to get to Canton Tower. The room was quiet and comfortable, and our whole family loved it!

We chose this Indigo hotel for our family trip, and the overall experience was incredibly pleasant. The location is super convenient for getting around, and check-in was quick and seamless, no long waits. Lance was very helpful and responsive to our requests. The room was clean and spacious with excellent soundproofing, so the elderly and children could rest undisturbed. The amenities were comprehensive and well-prepared, from toiletries to daily essentials. The environment was quiet and elegant, with public areas that were great for a stroll and photos. Breakfast offered a rich variety of options, ensuring everyone, young and old, could find something to their liking. Our whole family felt relaxed and comfortable here. Highly recommend for family travel!

Guangzhou Hotel Stay | Honestly, it was just okay, I didn't feel any of the quality a luxury hotel should have. I was looking for a place in Guangzhou with my child and found this hotel, which is nestled in a quiet spot but still close to the city center. It's in Tianhe but not noisy, so I booked it. If it's not raining and the weather's good, an evening stroll around here is quite pleasant. Parking: The outdoor parking spots closest to the hotel are all uncovered. If it's raining, unloading luggage can be quite a hassle, and it's a bit of a walk. If you have a lot of luggage, you'd need to ask for the hotel's shuttle, which is also a bit inconvenient. Service: The hotel's service felt very casual and unenthusiastic, lacking any real service意识 (service awareness). It was like pulling teeth – you'd ask for something, and they'd do it, but without any genuine willingness. Compared to many other hotels I've stayed at, the service was truly poor, and their problem-solving skills were lacking. Regular staff often seemed flustered when faced with issues. Room Facilities: For some reason, there was a strange, unpleasant smell in the room. I noticed the hotel has been open for about 3 years, so I'm not sure if it was dampness, but it was really off-putting. I wanted to open the window, but there was no screen, which meant mosquitoes would fly in. After it rained, there were particularly many mosquitoes. We ended up changing rooms. We looked at a few rooms, and I can only say the layouts are really not good. Either the floors were very low and felt oppressive, or the prices were much higher. Several doors separated parts of the room, making the layout feel very confined. A two-bedroom unit had a tiny living room and very cramped bedrooms. It felt like an apartment building that had been converted into a hotel, so the original layout couldn't be changed, making it feel very oppressive. Or the price was high. Because of the location, the price was high. They later offered us a free upgrade to a suite. How to put it? The suite was more expensive but didn't have a bathtub. Our original, cheaper room actually had a tub, which was a bit odd. Breakfast: Breakfast hours were long, extending until past 11 AM, but the food quality was very mediocre. The staff and chefs also lacked any service awareness; they wouldn't greet or acknowledge guests. The food wasn't tasty, although there was a decent variety. Overall, I basically didn't experience any of the service or amenities that a luxury hotel should offer. It was very average, and I won't be returning.

The hotel's location on an island in the heart of the CBD offers fantastic views. A special thank you to Ares and Luca for their help during my stay; they were incredibly helpful throughout the entire check-in process.

I booked this room last minute and didn't have high expectations, but I was pleasantly surprised after my stay. The floors and bathroom corners were spotless, the mattress was just right, and there was no noise from the air conditioning, even when sleeping. Lance was really easygoing and patient when I checked in late. Plus, there's a convenience store just a few steps from the hotel entrance, which made getting around super convenient. I'll definitely choose this place again next time I'm in the area.

A hidden gem of a hotel nestled in Haixinsha! The Lingnan-inspired luxury design is absolutely captivating. The tower view room offers breathtaking night views, and the pool is perfect for stunning photos. Lance provided exceptional and attentive service. This is truly the pinnacle of accommodation in Guangzhou.

Huge thanks to the hotel for the room upgrade! Upon learning it was my birthday, Manager Lance surprised me with a beautifully decorated room and a cake. I had originally booked a room without breakfast so we could enjoy dim sum outside, but when it unexpectedly started pouring rain, Manager Lance kindly upgraded us to include breakfast for free. I was so delighted! It was a fantastic experience. Thank you, Manager Lance, and thank you, Hotel Indigo. I'll definitely be staying here again.

I chose this hotel for my business trip. The breakfast selection wasn't huge, but the food tasted home-cooked. Lance called me beforehand to check my check-in needs, and the front desk was quick with check-out. Luggage storage was also very convenient. The room was clean and odor-free. It's a great choice for a short business trip – hassle-free and no surprises.