The Fullerton Bay Hotel Singapore

I booked this hotel for a friend. The Fullerton Bay Hotel Singapore has an excellent location facing Marina Bay, but the hotel service was inexplicably poor. I booked three rooms, and the Ctrip agent, Agoda, was absolutely terrible 👎🏻. After booking and paying the deposit, all subsequent changes were directly refused. Changing the name of a guest? Refused! Can we check in a day later? Refused! Can one of the rooms check out a day earlier? Refused! Can we change rooms? Refused! The agent clearly couldn't be bothered to do anything – terrible service! Ctrip customer service was equally unhelpful, offering only comfort but no real assistance! Upon arrival, I communicated directly with the hotel. A South Asian lady, possibly Indian, was extremely helpful. She agreed to change the guest's name! She also agreed to an early check-out for one room, telling me to contact the agent. With her approval, I went back to Ctrip, who then contacted Agoda, and it was finally sorted. This clearly shows how unwilling Ctrip and Agoda were to coordinate initially – simply awful 👎🏻. Then, the next day, I contacted the hotel again. I spoke to an older Singaporean lady who could speak Mandarin, surname Yang. Her attitude was terrible 👎🏻. She gave evasive answers and rejected all requests. She seemed to be an office staff member, not at the front desk. I want to complain about Ms. Yang!

The Fullerton Bay Hotel facing the river offers exceptionally beautiful views, with Marina Bay Sands right across. The rooms are quite stylish, and the service in all aspects is very good.

The Fullerton Bay Hotel boasts an excellent waterfront location in Marina Bay, within walking distance of Merlion Park, offering expansive views of Marina Bay Sands. The rooms are exquisitely designed with a touch of light luxury, most featuring private balconies and floor-to-ceiling windows that directly face the bay. The bedding and bath amenities are of superior quality, ensuring a comfortable and pleasant stay. The rooftop infinity pool is a major highlight, and the accompanying gym and dining areas are well-maintained, showcasing top-tier luxury facilities.

Booked this hotel for my child's birthday, and the service was absolutely on point. They decorated the room in advance and even gave us some complimentary desserts. Overall, the hotel is small but exquisite, boasting first-class views of Marina Bay. The only minor disappointment was that this year's National Day fireworks were moved to a different location and weren't set off over Marina Bay.

I originally booked a premium twin room for two nights, from June 19th to 21st. However, when I checked in around 10:30 PM on June 19th, I found a cockroach, approximately 50mm long, near the bathtub as I was about to take a shower. I was absolutely furious. I immediately killed the cockroach and notified the hotel staff to come up, address the issue, and provide an explanation. Initially, the hotel staff offered meal vouchers to appease me, but I absolutely refused. How can a five-star hotel have such appalling hygiene? Consequently, the next day, my wife, grandchild, and I moved to the Marina Bay Sands Hotel. After some negotiation, the hotel agreed to refund the cost of both nights. However, I still feel that this arrangement was completely inadequate and that they made no effort to retain or entice guests to try staying at this hotel again when visiting Singapore. The hotel has agreed to process a full refund through this booking platform, including the additional S$100 I paid at check-in for the upgrade from a king to a twin room.

Facilities: Directly opposite the Burj Al Arab, the views are absolutely unbeatable. Hygiene: Luxurious and elegant. Ambiance: Perfect for a romantic getaway. Service: There was a power outage in the middle of the night, but we were informed in advance.

The room facilities were brand new and fully equipped, and the hygiene was impeccable. The living environment was quiet and comfortable. The front desk staff were enthusiastic and efficient, treating guests with patience and thoughtfulness. What was particularly considerate was the proactive care: they communicated check-in needs in advance and made excellent arrangements, saving a lot of hassle. The entire experience was pleasant and smooth, with meticulous service and great value for money. It's definitely worth staying again.

A very tasteful hotel with a rich heritage. Facilities: Thoughtful Cleanliness: Very clean and tidy Ambiance: Grand Service: First-class, friendly