Villa del Arco Beach Resort & Spa

The lobby didn’t have a bar area although the area was large enough. There was only coffee available in the lobby between 6 until 7 am( usually empty by 6:45). In your room you had to make a pot of coffee ( no pods) or wait in line at the restaurant .There was no cash available at checkout in area. Little things but annoying.

Since our arrival the staff was very helpful and provided us with all the needed information. The Bracelets were the best. My first time traveling and not having to carry a room card with em was awesome. Food and drinks were just perfect. Everything was just perfect. Will be visiting again for sure.

Wonderful staff. So accommodating and friendly Neptune and El patron had great food and drinks. Only issue we had was housekeeping didn’t come to clean our room one day.

Very accommodating; staff goes above and beyond for their guests. Angel at Patron restaurant very attentive. His recommendations were on point.

We arrived at Villa del Arco around 12:30, 3.5 hours before check in. Thankfully, the staff was kind enough to store our luggage and give us resort bracelets so that we could eat at the resort while we waited for check in, however they made us wait until exactly 4pm to allow us to go to the room, They wouldn’t let us in earlier at all. The room was very nice and clean but we did immediately notice a sewer smell all around the room and resort, Tjey definitely have some old pipes and/or plumbing issues. The water pressure and temperature for the water was fine though, no issues there. The food options are pretty decent here. We loved the taco bar which opens for lunch, the best quesadillas and fresh guacamole and chips. We ate those everyday. The breakfast buffets were also very good, we went to the omelette bar every morning for fresh made omelette and eggs. We ate at Neptune the last night for my birthday and were shocked at the prices. We had the all inclusive package thank goodness but if we didn’t, our bill would have been $214usd for chicken Alfredo pasta, salmon, gyoza and California rolls, soda and ice tea. Maybe that’s reasonable in that area but we thought that was insane. My husband had requested room decorations for the day of my birthday which they said they would do as a surprise but they never came. Beware this is a timeshare resort, they will try to make you go to a 90 minute presentation. It’s more like 3 hours!

We had the best vacation here. It was our anniversary and in our room was desserts for us to celebrate. The hotel is beautiful but what really stood out is the amazing staff in the restaurants and the beach. Flavio in the breakfast buffet was awesome, he remembered what we liked to drink and Edwardo at the beach, he kept the ice tea and the waters coming. The whole vacation was great, can’t wait to go back.

Everything was clean and well-maintained. The room was good, the service overall was top-knotch. The food was good too, and we are generally picky about the food. Definitely would consider coming back to Villa del Arco!

Clean room, great food and options, great amenities and staff was awesome! Visit the spa!