Villa del Arco Beach Resort & Spa

Signing after every meal or drinks ordered after it being all inclusive is strange. Not having disposable toothbrushes and toothpaste or q tips included in the amenities is also a bummer. Or having to get picked up by an uber outside of the security gate, property premises because they’re not allowed in, are all small inconveniences that add up to the experience. The sales pitch for a tour of another property and spa right at the beginning at check in is also not a good way to start after just arriving from a flight and drive.

This is our 3rd time coming here and it’s always been amazing. The property is still stunning, kept clean and the all-inclusive food and drinks are the best I’ve had anywhere. However, I have felt customer service took a deep decline this time around. 1. We went to Bella California for dinner and kept being ignored for their Elite members. We were told we can’t make reservations at the restaurants so when we kept getting ignored and pushed aside for other families to be seated we asked what was going on and were simply told “they’re elite members with reservations” no apologies and further explanation. 2. We are a Latin American family and while at the pool, it took a lot of effort to get the waiters attention at the pool. I even had to go find someone to help a few times. I did notice that other families had no issue with this. Waiters were constantly coming to the family next to me to check on them and would walk past mine. 3. Our room was cleaned once out of the 6 nights we stayed here 4. There was construction outside our suite with scaffolding blocking our view. I went to the front desk and asked what kind of construction will be done and if it will it disturb us. Reception said they don’t know the details of the construction. Well…the construction lasted the entire time we were there with loud machinery and debris falling into our patio. Since our room wasn’t cleaned, the debris was never picked up. Reception was not caring about any of this when I mentioned this.

We were told about a 1 hr rule for the pool at time of check in (we didn't ask). If your stuff is holding a chair for longer than an hour, it'll be picked up, and the pool opens at 8am. Obviously, this time is not enforced as by the time the pool opens at 8am, all r desirable chairs have towels/property holding them, some fire hours before anyone appears. The reseraunt experience is a bit annoying, people hovering, and trying way too hard (every meal didn't have to be an event). The all inclusive has you wait (and wait) for a check, where the server overinflates the cost for you to sign for it (for the tip they expect), and they'll chase you down for it..so annoying! Other than that, very nice visit and very friendly people.

Our stay was disappointing from the start. We were told at check-in that the kids club required reservations due to limited staff—something never communicated beforehand. It also wasn’t on-site but at another hotel (Palmar), requiring a trolley ride. Despite multiple attempts, I could never reach anyone to book it, so my kids missed out. We also paid an additional $2,000 for the “all-inclusive” package, which was not included in the original booking price as expected. Even more frustrating, they charged full price for our 3-year-old, which felt unreasonable. After a long travel day, we were approached by a timeshare representative. When we declined, she responded rudely, questioned us, and walked away with our welcome packet, which had important information about restaurants and shows. The front desk later told us only the timeshare staff could replace it—and they weren’t available. The minibar, advertised as part of the all-inclusive experience, was not maintained. It was supposed to be refilled daily but was only restocked once during our 6-night stay, despite requests. We also had an issue with an excursion booked specifically for our young kids. We chose a pirate ship but were placed on the wrong boat and had to argue with proof to fix it. The hotel activities office made the mistake. Also note that the swim up bar is only available to Timeshare holders only. Restaurant wait times were 1+ hours as well. DO NOT RECOMMEND and will not be returning.

The lobby didn’t have a bar area although the area was large enough. There was only coffee available in the lobby between 6 until 7 am( usually empty by 6:45). In your room you had to make a pot of coffee ( no pods) or wait in line at the restaurant .There was no cash available at checkout in area. Little things but annoying.

Since our arrival the staff was very helpful and provided us with all the needed information. The Bracelets were the best. My first time traveling and not having to carry a room card with em was awesome. Food and drinks were just perfect. Everything was just perfect. Will be visiting again for sure.

Wonderful staff. So accommodating and friendly Neptune and El patron had great food and drinks. Only issue we had was housekeeping didn’t come to clean our room one day.

Very accommodating; staff goes above and beyond for their guests. Angel at Patron restaurant very attentive. His recommendations were on point.