W Austin

Everything was wonderful and especially liked Suzanne at the front desk, very friendly and professional. Matter a fact I thought she was the manager and turns out she is not. She should be. Everyone was delightful, the food and cocktails were delicious. Loved everything about it. Will definitely be back.

The property was very nice and convenient. Great views with quick access to everything within the hotel from coffee and food to drinks and pool. Also in the perfect downtown location with a lot of good restaurants and more within walking distance.

Staff were friendly. A lot of construction going on whilst sitting by the pool but overall a great stay

I paid for suite. The bathroom was dirty. There was snot on the shower curtain. The room was right next to the elevator. It was even noisy in the bedroom from the elevator.

I have stayed here before and it was excellent, so I chose to stay here again. Big mistake. I reserved a room for May 16 back on March 23rd. Plenty of advance notice. When we arrived we were informed that our room was not ready yet. We were told that we could relax in the “living room” while we waited for our room. 2 hours after our check-in time and we still didn’t have a room to go get ready in. We were then told that the hotel had a penthouse available for an additional $1200.00. I think not. Why should I pay for their mistake. We were put in a room with a king sized bed, and a cot after asking if we could get ready in their conference room. I was very disappointed this time around, and I think I will look for other places next time I need a hotel.

Excellent location Didn’t get the room I paid for, but got and OK deal

Restaurant was wonderful. Staff was AMAZING! Room was beautiful! Wish I could have stayed longer.

Excellent staff, room was very clean. I left my new IPhone on the table Saturday morning in the Serenade restaurant after having a delicious breakfast with my wife. Our waiter turned my phone over to the manager and he kept it secured until I realized I had left it. Very honest employees , so thankful!!!!

Clean room, great staff. Only downside was the listing advertised a safe in the room, but we had none, yet other guests also attending the same wedding had safes in their rooms.