Amanfayun

The hotel facilities are complete, and the hygiene is impeccable. The environment is absolutely wonderful, and the service is top-notch and highly efficient! The staff are always there when you need them, promptly appearing to solve any issues. The complimentary fruits and drinks in the room were so abundant, I couldn't possibly finish them all. After booking, staff called to inquire about my needs and helped me book the Lingyin Temple and Feilai Peak scenic area, make restaurant reservations, and arrange wood barrel baths and sound bowl sessions – it was incredibly thoughtful. If I didn't want to walk, staff were also available to drive me around! After learning my train ticket information, they even arranged a late check-out for me and a car to take me to the station. Upon arrival, staff were already waiting, offering warm tea and wet towels. When I left, staff saw me off to my car and waved goodbye! The service truly is excellent, absolutely fantastic! They even gave me a luggage tag as a gift! The hotel is located within the scenic area, so the environment is naturally beautiful, very quiet, secluded, and a perfect escape from the bustling city. It's truly an ideal spot for a vacation! I highly recommend staying here! If I have the time and the means, I'll definitely be back! In short, this is a must-stay hotel, and it certainly won't disappoint its guests!

By chance, I returned to Amanfayun after a year. Aside from a minor unpleasant incident during check-in (which was beyond their control), the overall experience was perfect. I noticed the changes the hotel has undergone in a year. For example, the Amanfayun sign at the intersection has been replaced (the old one had more character, haha). The room now has a new Bluetooth-enabled speaker and a capsule coffee machine. The welcome amenity has changed from four small snacks to two small packets in the minibar, and they've added Longjing beer and an extra luggage rack. However, they've maintained what should be kept, like not adding lights, smart toilets, or TVs – these are things I believe shouldn't change. The entire team was more vibrant, lively, enthusiastic, professional, and meticulous than last time. This visit, I truly felt that every staff member I met could immediately recognize me and address me by my surname. (When the shuttle was taking me to check out, I dropped some personal items on the road. A staff member I saw on the roadside called the front desk. I said I hadn't lost anything, and the front desk repeatedly confirmed with me, but the staff member was so sure it was mine. When they brought it over, it indeed was! 😄). The service was subtly predictive and attentive. The housekeeping auntie, seeing me wandering outside my room, told me I could ask the front desk if I wanted to tour a room, which I actually had been thinking of doing. 👍 At the time, I was wearing slippers, and the ground was a bit wet, so when she cleaned the room later, she left two extra pairs of slippers. She also noticed I used the coffee machine and boiled water for tea, so she placed extra bottles of water in that area. Charging cables were neatly coiled, and a mat was placed under my personal toiletries bag, among other thoughtful details. There was a warm welcome and send-off in every area. I found out that going to Faxi Temple would take half an hour on foot, and it was hot and humid with no other suitable transportation. I casually mentioned it in the breakfast restaurant, and the hotel immediately arranged a shuttle for me. It was an empty small road, and after a ten-minute walk after getting off, I arrived at the main entrance of Faxi Temple. I was the only one on the entire path, very serene. When they came to pick me up to return to the hotel, they thoughtfully prepared iced water and iced towels. At check-out, I saw a cute little cat lying on my bill, and finally, the staff members saw me off to the car. I look forward to my next visit. P.S. The hotel is a bit stingy with upgrades! I booked a package that included a free upgrade this time, but didn't get one, especially as a returning guest. ﾟ(ﾟ´ω`ﾟ)ﾟ｡

Overall, it's pretty good; the immersive experience was quite nice. The hotel's follow-up service was relatively prompt, but there's room for improvement when it comes to handling last-minute changes or adjustments. If you're looking for a peaceful mountain retreat and convenient access to Lingyin Temple, this is a good choice. Just remember to bring insect repellent; the bugs in the mountains are quite fierce – a crucial reminder!

The service system at Amanfayun is truly exceptional. Whether you're walking around, dining, or participating in activities, the service is incredibly thoughtful and meticulous. This time, I also experienced the spa, calligraphy, sound healing, and a travel photoshoot – it was all incredibly Zen, and the environment was elegant. The photographer, Domi, captured some truly amazing shots! It's expensive for a reason, but definitely worth every penny!

The room furnishings were generally old and worn. The screen window was broken, the welcome card was incorrect, and the copper fixtures hadn't been descaled.

Treated this place like home, an unforgettable stay, so happy! The rainy ambiance was just perfect, the atmosphere was incredible. The hotel upgraded our room, it was super comfortable, thank you so much, Aman! Explored every corner, unlocked many hidden gems, it was so much fun! Here, aligning with the soul of Aman, even eating instant noodles felt luxurious. 😂 After staying at Aman, the wonderful memories will be etched into my DNA. Definitely worth another visit. Using my own words to inspire more people to love life, hehe 🤭. Absolutely love Aman, see you next time! 🥰🤗🥰

Service: Super nice, it felt like we had one-on-one service throughout our stay, as if we were the only guests in the entire grand hotel, receiving such exclusive treatment. Fayun An's daily traditional Chinese cultural activities: Very special, truly calming for the soul, deep within the mountains and forests. Leisurely half-day tour, no worries to bother the mind.

This is my go-to hotel whenever I visit Hangzhou, year after year. It's a rare find – such peace and quiet right by the bustling scenic area. In the mornings, it's incredibly convenient to access the Feilai Peak scenic area directly from the hotel's private entrance. The service here just keeps getting better. Already looking forward to my Hangzhou trip next year!