Unfortunately when we arrived at the property we were realised that the apartment was above an active building site. The noise of the excavations directly underneath the apartment was deafening. The petrol fumes, which were choking, combined with the noise from the excavation machinery, meant that we were unable to remain in the property. It transpired that there were employees of Limehome in the "common area" of the building who had travelled from Madrid to inspect the building. Regrettably they were most unhelpful and could not explain why there were excavation works being carried out in the building affecting not only the apartment which we had booked but presumably other apartments which they were responsible for in the building. They were unwilling/ unable to help. Consequently we had to phone Limehome ourselves.The first person we spoke to at Limehome cut us off. We phoned back but sadly the person we spoke to did not seem remotely concerned and said they could not help. We therefore had to leave and book alternative accommodation in Agormaniz at additional cost to ourselves. We were not unduly concerned as we thought that we would be fully reimbursed once we had sent proof of the noise by way of recordings on our phones. However we could not have been more wrong, Not only were Limehome unwilling to give us a full refund but regrettably ******* have been less than helpful. We have used ******* for a number of years but after this experience we are having second thoughts
