Guest User
December 2, 2025
I frequently travel to Thailand for business and have always found their service industry to be excellent. This, however, was the worst experience I've ever had, absolutely mind-blowing. As soon as I entered the room, I noticed the toilet was filthy, with several hairs. I called the front desk, only to find the phone itself was also dirty. The front desk staff was very cold, simply sending a bellboy up to tell me they'd switch my room. ??? I told them they'd better have a manager come see, as this was a serious oversight. The manager came up, took a quick look, and said, "Oh, we'll just move you to another room then." Regarding the foreign substance on the phone, they just said, "it's nothing." My jaw dropped. ??? I can even understand if there's an issue with a room, but throughout the entire process, there wasn't a single apology, and they refused to acknowledge the dirty areas. It was truly unbelievable. Yet, they were incredibly attentive to the foreign guests. Then I asked to speak to the on-duty manager's supervisor, and that led to endless excuses and pushbacks. Please, Trip.com, take this hotel off your platform. Don't let them disgust our fellow countrymen anymore.
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