1. At check-out around noon, the lady in the mask was quite lazy. While the other front desk staff member was busy, she didn't check me out but was doing something else – essentially, just being idle. She only processed my check-out after the other staff member told her to. I don't understand why there was only one person handling check-outs during the peak check-out time at midday. I hope the hotel management takes this seriously and doesn't let lazy employees serve customers. Because I don't understand why I arrived at the front desk first, but then a phone call came in, and one of the ladies answered it and told me to wait. Another lady was walking around doing other things. However, the third lady who served me around 2 PM was excellent, with a cheerful smile that was very refreshing.
2. The room is a bit old, but considering the price and location, it's acceptable.
3. They really did put the air conditioning unit on the balcony, and it's very noisy.
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