Caution.
February 26, 2026
We checked into a room filled with sewage. The hotel refused a full refund, only offering a 30% discount. Seriously, how unbelievable is that?
That evening, when I was bathing my child, I noticed the water was overflowing. The toilet was clogged, and the floor drain was spewing water. I immediately contacted room service, and they sent a young woman to check it out. After she flushed the toilet, the entire bathroom started overflowing with sewage. And here's the kicker: the hotel then called our room to say they'd send a technician to clear it. I was like, 'What?!' Shouldn't they have immediately moved us to another room and assigned us a new one?
The third call informed me that all rooms of the same type were booked, and they needed to consult with the manager on how to proceed. Subsequently, they suggested we move to another hotel within the scenic area, which I declined. During this time, the technician arrived, stepped in the sewage, and declared he couldn't do anything, tracking sewage all over the floor. Enduring the stench, we continued to wait for the hotel's arrangement. Half an hour later, they replied that a dirty room would be available after 45 minutes of cleaning. By this point, all my patience and satisfaction had completely vanished. I chose to check out and not stay. I asked for help with our luggage, but there was no response. My husband, child, and I lugged our bags to the resort center, where three front desk staff members chose to ignore us. We asked to see a manager but received no reply.
We left the room cards and sped away from Wangxian Valley as fast as we could.
The next day, the Trip.com supervisor informed me: 'The hotel only agreed to refund 30% of the room fee,' meaning they were giving me a 30% discount! I was so angry I could only laugh. Thankfully, Trip.com was there to help me communicate, negotiate, and protect my rights throughout the entire process, and ultimately, Trip.com compensated me for the full room fee.
Wangxian Valley Scenic Area is a massive tourist attraction built with huge investments, but I never expected such terrible service, complete lack of responsibility, and no consideration for customers. It was truly a letdown.
This was a scenic area and hotel I highly recommended to my family, and I never expected such a huge disappointment, making the last leg of our Chinese New Year trip so miserable.
Original TextTranslation provided by Google
