Hawthorn Suites by Wyndham Louisville East

Nice breakfast friendly staff great location spacious rooms.  Convenient for shopping and food.

Friendly, helpful staff

We got to BKF a couple hours after it started so the eggs, sausage, hash browns were a little dried out.

There was no running water the first three hours we were there which meant no working bathroom. The pool was dirty and had scum on the walls and bottom. The advertised hot tub was non-existent. It has been dug up. The only positive was that the suite was a nice size and clean.

We didn't get to have breakfast since we woke up late, even though a staff told us to help ourselves as thwy were cleaning up. We did coffee & it was just what we needed.

We booked this hotel solely because it had a hot tub and pool because we were there for a regional gymnastics competition and wanted to relax while the kids swam but when we got there the hot tub is under construction. I do have to say the guy that works evenings was great we had 2 rooms and in 1 of them you could clearly tell it was not cleaned they made the bed with out even changing linens there was a fork and 2 knives along with dirty socks under the blanket. When we told him he immediately gave us a different room.

Rooms were outdated, smelled terrible of mildew and were down right disgusting. There was stained mildew on windows and air vents. The air conditioning would not cool the room no matter what temperature it was set to, it just stayed at 75-77 degrees all night which made for a horrendous sleeping experience. The entire property is outdated and disgusting. The breakfast was one of the most disgusting things I’ve ever tried and threw it out after one bite. I’d never recommend this hotel to anyone.

The hot tub was closed which would’ve been nice to know before booking. Breakfast was ok. Cleaning service doesn’t go and replenish towels or clean room any day of stay. You have to go down and get your own towels.