Hawthorn Suites by Wyndham Louisville East

Nice breakfast friendly staff great location spacious rooms.  Convenient for shopping and food.

Friendly, helpful staff

Hallway carpet dirty, room dirty, tub appears dirty or stained, no electric outlet near bed to plug in devices, tattered draperies.

The room was perfect for what we needed for the week. It was like a mini apartment stocked with whatever that we needed.

Yes room was clean when I first came,but nobody came to clean the room for the 3 days that I stayed..I thought that was very odd.was told there was no room service and had to ask for towels but I saw maid service in the hallway.. doesn't make sense especially for such a nice hotel..

The staff were continually rude and seemed offended if we asked them a question, while they were scrolling through their mobile phones. The sheets had stains on them, the curtains in our room were shredded. The breakfast was marginal. But each morning I went down to get a cup of coffee and the urn was empty. I had to search to find the girl in charge of the kitchen and found her behind the registration desk with two other staffers chatting away and scrolling on their phones. When I told her the coffee urn was empty, her response was, "Well I can't replace the urn until the one in the dining room is empty." So how could she even know it was empty when she wasn't at her assigned post and was instead chatting away with other young staff. You walk away with the impression that the very young kids who seemed to be running the place hated their jobs, resented the guests and just wanted to be left along. Visit this place at your own peril.