The room was clean but the sofa in the room looked old and worn. There was even a hole in it which really brought down the presentation of the room. The male staff were friendly and helpful but the ladies at the reception desk were not very helpful. For example, when I inquired about laundry, one of the ladies just said I had to keep it in my room (although I had been instructed by someone else to take it downstairs), and when dealing with this matter, the woman at the reception desk simply repeated herself without adding further detail. Eventually, somehow I learned that the laundry service was outsourced and they had nowhere to hold it until the following Monday.
Our phone didn’t work and I was trying to communicate by text through ******* with the hotel and they would not respond there either. They did respond to one of my requests by bringing an iron to my room, but they did not text any replies leaving me feeling ignored.
The pizza in their restaurant was great.
