Shangri-La Hotel Chengdu

Having been thoroughly impressed by the food and service at the Horizon Club of Shangri-La Hotel on my last visit, I didn't hesitate to choose Shangri-La Chengdu again for this trip. Firstly, a big thank you to Ms. Lu, who was previously the Horizon Club manager and has now been promoted to Front Office Manager. Her warmth and helpfulness in securing a satisfactory room for us, along with complimentary fruit and local Sichuan snacks, and arranging a late check-out, set a wonderful tone for our entire journey. Strategically located near Jiuyan Bridge and the famous Lan Kwai Fong bar street, the hotel boasts a vibrant atmosphere and unbeatable night views. However, it's a bit of a distance from the nearest metro station. The Horizon Club's 'Happy Hour' offerings are incredibly diverse and plentiful, almost like a mini-buffet, with the cakes and desserts being particularly delightful. On the other hand, breakfast was relatively simple with fewer options. My beloved handmade steamed buns weren't as tasty as before, and they felt cold, possibly having sat out for too long, which affected the texture. I'm not sure why the brown sugar glutinous rice cakes (hongtang ciba) were soft throughout, lacking their usual crispy exterior. The Eggs Benedict were inconsistent; on the second morning, the egg was overcooked with no runny yolk, just a solid egg yolk, and the accompanying bread was unappetizing. Furthermore, the egg tarts were cold and not kept under a heat lamp, and the bread station seemed to lack even basic items like muffins, which felt a bit perfunctory. Restaurant management might need some improvement; during breakfast, I noticed a whole stack of plates still had water marks, indicating they hadn't been dried properly. Nevertheless, the service staff at the Horizon Club were excellent – friendly, courteous, quick to clear dishes, attentive to guests' needs, and particularly Ms. Liu Chun, the current Horizon Club manager, who was constantly busy, very dedicated and responsible. I also checked out the coffee shop on the ground floor. While the selection of dishes was indeed more extensive, it was also very crowded and noisy. The staff member who greeted us was still very enthusiastic despite knowing we were just looking around, though some other staff members appeared cold and unresponsive. Room service was excellent – very responsive and quick to fulfill requests. When they learned we needed to air out clothes, they thoughtfully brought a drying rack, which was a very considerate touch! Room maintenance was also good, with an automatic toilet and a Dyson hairdryer. The gym isn't open 24 hours; it closes after 11 PM, and guests cannot access it with their room cards after hours, which felt a bit restrictive for those wanting to work out later. In summary, this stay brought both joy and disappointment. I hope the hotel continues to improve and enhance its services, ensuring its long-term success and continued excellence.

Our account manager, Xiao Li, once again provided an incredibly warm welcome, assisting us with all the check-in procedures. She's really made me love the Shangri-La brand even more.

Overall, it was okay. The facilities were good, but the front desk service was mediocre, a bit arrogant! The bathroom was too small, especially the shower stall, though the details were well-done. The bathtub was very dirty and old! I'll try to avoid high-rise hotels in the future; without fresh air from outside windows, the room feels oxygen-deprived. You might not notice it usually, but if you do a bit of exercise indoors and start panting, it's a sign of insufficient oxygen! I was in Chengdu for five days and only saw the sun on the last day, and even then, it was still hazy. The pollution is severe, with heavy smog! It's not suitable for living! I regret coming here, and Chongqing is the same, with heavy smog!

During my stay at the hotel, I encountered a minor issue. I was initially worried it would affect my experience, but after contacting the manager, Tiffany, she listened patiently to my concerns and immediately helped coordinate a solution. She kept me updated on the progress every step of the way, and the problem was resolved very quickly. Her attitude throughout the entire process was excellent, and she was very reliable. I'm truly grateful for Tiffany's help; she made my stay comfortable despite the initial hiccup. A hotel with an employee like her is bound to have great service. I'll definitely choose this hotel again next time I'm in the area.

This is a classic, older star-rated hotel. The service is absolutely top-notch, but the facilities are quite dated. While they're well-maintained, things like the toilet aren't smart, and there are no smart devices in the room. Breakfast was decent, nothing special. The night view is lovely, right by the Jinjiang River and Anshun Bridge. My child absolutely loved the panda-themed room. Just a heads-up, downstairs is Chengdu's Lan Kwai Fong, though surprisingly, it's not noisy.

Front desk agent Xiao Ling provided excellent service, helping me with my check-in and even assisting me with sending a package. It was a shame I was in such a rush that I didn't get to enjoy the complimentary fish and coffee. However, the breakfast was fantastic! And the ambiance was incredibly comfortable.