Fairmont Heritage Place, Franz Klammer Lodge

We had a family reunion at this hotel in late February. We had stayed here two years prior and had hoped for a better outcome. It was not. The hotel provides a free shuttle from the Montrose airport. My son arrived at 2:00 pm. Rather than taking the two of them to the hotel, they made them wait for another plane to land before taking them. Understandable if the plane landed after roughly the same time. This plane, however was delayed twice in another airport and arrived at 4:00pm. So my son waited two hours in a tiny airport before they could leave. I was already in the hotel and relayed to them the problem and there was no effort to do anything. This is a “premium” hotel, charging over $2000/night. In addition, we woke up every morning to temperatures under 60 degrees, as the heater and thermostat did not work. Neither did the fireplace. They did accommodate us with some space heaters. We were in room 501. I spoke to people in 505 and 509. They had no issues with their heat. For goodness sake, you can have heat at a Holiday Inn Express for $1850 less per night. I asked for a one day refund for all the crap we went through, but no luck there. I’ve stayed at a lot of Fairmont’s and usually they are very nice. Fairmont should be embarrassed to be a part of this hotel.

Overall great experience. Ski in-ski out convenience. Central location close to multiple restaurants and businesses. Service was fantastic from concierge to housekeeping to ancillary staff. The three bedroom residence we stayed in was a bit outdated but very comfortable and clean. The close by gondola going into Telluride was extremely convenient. Would highly recommend

Wonderful for families! The kitchens are stocked and have great useable pans and dishes. There is a dishwasher and washer/dryer and pods! There’s glass wrap and cups and everything you’d want for a family. So helpful!

BEAUTIFUL hotel and property. This resort could not be better placed in Telluride. The views, the activities and the restaurants are top notch. The staff is friendly and they go out of their way to help you. We have traveled to this Fairmont 5 times and can’t wait to come back.

check in was quick and valet were friendly. there was no wait ever when we needed our vehicle. the pillows were really weak, but the beds were comfy. the steam room was out of service and when one pays close to a grand nightly and counts on all amenities to be operational and usable, it’s really frustrating when they aren’t. we asked for some essential oils so that we could use them in our stream shower, since we couldn’t use the hotel steam room, but they were not accommodating in the least, & offered to sell some to us. how cheap! it demonstrates how little customer service matters to them. the outdoor hot tub was never above 100, which is also disappointing. especially when it’s really cold out. hot tubs should be at 102-106. we mentioned this, and asked them to turn the temp up, but were told they’d let engineering know, but i doubt they did, bc it takes little time to heat up a few degrees & it was 99 degrees the next time we went to enjoy it. due to the fact that the establishment didn’t value us as guests, we would certainly stay elsewhere in the future.

Our second time staying here - the perfect spot! The staff was very accommodating and helpful. We will be back!

The indoor outdoor pool was really nice and being close to the Gondola was great. The room was very clean and very nice. The bed was really comfortable.

Everything about the place was great, but I did miss having air conditioning. The area offers a wide variety of food options suitable for all age groups. They even have an oxygen bar available, which can be helpful if you experience any breathing difficulties due to the high altitude. The scenic beauty here is simply unbeatable!

Great property - great service. We enjoyed our stay here very much. Great views from the room.