Jubilee Prestige Hotel Ratchadapisek

Service Quality: Service is consistently praised, with staff described as friendly, helpful, and attentive. Multilingual service, including Chinese, is a plus. The front desk and housekeeping staff are noted for their efficiency and professionalism, enhancing the overall guest experience.(based on 397 reviews)

We saved this hotel until last – slightly fancier than the other 3 in our time in Thailand – as a little final night trip, and unfortunately, it was the most disappointing of the lot. The price, by global standards, might not be eye-watering. But by Thailand prices, it was certainly higher end, at over 800rmb per night with a ~450 (2000bht) deposit upon arrival. It did not meet those standards, I'm afraid to say. First things first, it should be said that it is fairly easy to get to on the MTR system, just a very short walk from Hwai Khwang, though it should be pointed out that when using Trip to find the location of Google Maps, I was given the wrong spot (further down the road, so actually a nice surprise to see it was closer, and I wont hold this against the hotel as it is likely nothing to do with them.) Serve at check-in was good, bags carried up the stairs for us and taken to the room with the porter stood waiting as we arrived. Check-in staff were as friendly as one would expect at a Marriott-run hotel of this quality, & though I was slightly surprised by the price of the deposit it was ultimately fine. We had booked a deluxe room with a double bed, and were told that since there was none available (?), we'd be upgraded to a Premier. Looking at the app since, I'm struggling to see where they differ. The decor in the Premier is perhaps a bit more modern, but they are the same size with the same bathroom (more on that later), and the lower price-point is on a much higher floor (ergo better view, I'd assume). In truth, had I paid for a Premier & been greeted with our room, I'd have been even more disappointed. The room was fine, but I'm not sure much more than that. A decent size, though by no means surprisingly big. It was at least quite airy, and the bed pretty comfortable, though seriously lacking in plug sockets. I find it rare to see a hotel these days without plug sockets on both sides of the bed, especially a hotel at this price point. It meant that only one phone could be charged nearby, the other on the table on the other side of the room. The bathroom, though, was really, really disappointing (& that's putting it lightly). The bathtub might have been a nice touch, had it not quite clearly had dried on blood stains in it. I've never experienced this in any hotel I've ever stayed at, no matter how cheap. Let alone at one double the price of anywhere else we stayed in Bangkok and Thailand! The sink, too, was clearly scratched up dirty, with two clear globs of dried on mucus. No face washing in there for us. Fortunate perhaps, given the number of towels provided too was pretty light. The bin in the bathroom also came with no bin bag. I'd hope that the inside is therefore cleaned regularly, but given what we'd seen before, I wasn't filled with hope. Elswhere, breakfast was generally of expected quality. Nothing to write home about per se, but a very nice dining area and good service in fairness. The coffee was decent, though again by no means hugely memorable. The swimming pool is a highlight, offering great views across the city (indeed, the view from our room was quite nice too – though can't help thinking it would be better from a higher floor, like in the cheaper rooms!), with ample comfy beds and free towels. It might be a bit small in peak season, but there were only 3 other groups sharing with us, so plenty of space for a swim. We also enjoyed the massage (850bht). The price was not included in the room fee, but I thought 850 seemed a decent price for the quality and the convenience. Each of these things could be the most memorable part of the trip, were we not greeted by the dirtiest bathroom I've ever experienced in a hotel. & that's a real pity, because it was so avoidable too! Especially from a Marriott hotel, I'd really expect better.