The service was exceptional. Firstly, they genuinely helped me solve a problem: my husband has a herniated disc, and the hotel promptly switched to a firm mattress. We extended our stay for two more days, and they prioritized giving us a twin room. Secondly, from the front desk to the concierge, to the pool and spa, every staff member we encountered was genuinely courteous and polite, making us feel comfortable and happy.
The room layout was well-designed. In the twin room, each bed was very large, so for a couple with a child, even without an extra bed, two people on one bed would be perfectly fine. I had a complimentary extra bed for my 12-year-old son, and that bed was also very comfortable. So, it offered excellent value for money!
The hotel's location is superb. Even if you don't go out, there's plenty to do within the hotel. It's connected to a shopping mall, the heated pool is incredibly clean with beautiful views, and the drinks and snacks are of good quality. The therapists at the spa are professional, and if you don't opt for a massage, you can still enjoy spa facilities like the steam room for free.
Breakfast was decent. There was a good variety, and the quality was acceptable, but it lacked a distinctive character.
Overall, our stay at the Four Seasons Hong Kong was an excellent experience! I would choose to stay here again in the future!
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