Kasa at Cortland on the River Boise

I booked this room weeks in advance and i drove 8 hours to get there with my family. as soon as i get there they took my money for incidentals but cancelled my reservation. It’s been almost 2 weeks and they still have not refunded me the incidentals fee.

There is no clear direction to the main entrance. I had difficulty getting checked in. Apparently I had to respond to a email prior arrival that I actually didn't get. So I could never get checked in. Also, they wouldn't let me cancel the booking because I didnt respond to that email. Had to book another hotel and had zero difficulty doing that.

States that it has a pool, but you don’t have access to it only residents do also whenever I got there there was no electricity until maybe about two hours after my arrival

The property was amazing inside was perfect.The only thing was the balcony and the furniture table were dirty needed to be clean, not a huge issue.But that's okay. Working out in the gym was perfect.The pool was absolutely beautiful.Being by the greenbelt was another awesome perk.

Be prepared to get texts to pre check-in, the links may not work (system was down on plus third party registration issues). I'm used to booking and showing up and things are ready...the stay was okay. Liked the site and location. Parking was good when it worked but had to park on street a few times because the garage door was closed and there was no parking pass just an assigned space. The extra work wasn't worth it to me to do again but I did get help each time I called so they appear to be trying.

Comfortable apartment felt so much better than a hotel room. Loved being able to cook meals and actually have a couch to sit on. Not just one chair we both fight over to sit in in the evenings. Was a little disappointed in the balcony because it wasn’t anything like the pictures posted on the property. We had a view of an office building not the pool and trees as the listing pictures showed. Overall though it was a great stay.

Nice setting, nice place, Noisy from the street traffic Check-in was a little difficult

The place is nice and spacious but when the heater was running it smelled like a dead animal so we keep it off. The noise from the apartment above was very loud so it made it hard to sleep. Parking/Checkin was cumbersome. More details before booking would be good for checkin so you were clear on what you were getting into.

We had absolutely no problems with anything from step 1 to leaving.. it was our first time dealing with a total automated system... and I dont see how you could make it any easier than Kasa has it