Since early 2025, whenever I'm in Guangzhou for business, I've always stayed at China Hotel (except during the Canton Fair when rooms are fully booked). Each stay is usually 2-3 days, and sometimes I'm there twice a month due to frequent trips. The hotel's location is excellent and the service is good, which is why I keep choosing it. However, I had such a bad experience on this recent trip that I felt compelled to write a review, hoping the hotel takes it seriously and improves its cleaning standards.
I checked in on June 2nd and requested a clean and quiet room at the front desk. The female front desk agent assigned me room 1638. I asked if an upgrade was possible but was denied, told that room 1638 had already been processed. Assuming there might not be other rooms available for an upgrade, I didn't press the issue. That evening, I returned to the hotel very late after a long day. After showering and getting into bed, I noticed the sheets felt a bit damp and had a strange odor. Initially, I thought it was coming from the carpet, but then I sniffed the pillows and realized they were the source of the smell – a mixture of sweat and mildew. All four pillows had this unpleasant odor. I felt completely uncomfortable and only managed to fall asleep around 3 AM (given how late and tired I was, I didn't want the hassle of changing rooms, though I strongly suspected the housekeeping staff hadn't changed the bedding).
On June 3rd, I left a note requesting that all bedding be changed. Later that day, the housekeeping staff left a note saying the bedding had been replaced and the previous items had been sent for drying. As a star-rated hotel that often hosts international guests, I hope China Hotel thoroughly investigates its housekeeping hygiene to avoid damaging its reputation.
Original TextTranslation provided by AI