S.Phoenix Hotel Chengde

Having stayed here before, our original plan was to head to Wulan Butong, but due to the snow, we decided to stay an extra day in Chengde. The front desk staff were very thoughtful and upgraded the room we had previously booked. My family had a wonderful time. I won't go into too much detail about the room as I've mentioned it before—the facilities and environment are both fantastic. This time we tried the hotel's Chinese restaurant, and we were very satisfied with the taste and portion sizes, though the roast suckling pig was a bit too hard. Having a bit more spare time, we also tried the spa. Although there aren't many pools, they are very well maintained. It spans three floors: the 5th floor is the relaxation area and the 4th floor is the massage area. All the facilities are great, and the kids didn't even want to leave. Overall, it was a fantastic stay, and we will definitely choose S.Phoenix Hotel Chengde again if we have the chance to visit.

Fantastic check-in experience! Special thanks to Xiao Zhang at the hotel staff. We got a suite upgrade on the day of arrival with an amazing view. The room was great, and the gym was also very good. Highly recommended!

The hotel's location is excellent, and the decor is very luxurious. I'll definitely stay here again next time.

I chose this hotel for my trip to Chengde. It's conveniently located right off the highway and offers free parking, which was great. It's about a 20-minute drive to the Mountain Resort. The hotel's decor is quite grand, and the lobby is very impressive. The service was also good. We booked a deluxe king room, which was spacious and had a partial river view. There's a swimming pool, and my kids loved it, going twice. The hotel even provided some complimentary snacks. Breakfast on the second floor was quite plentiful as well.

The hotel is less than a ten-minute drive from the highway, and with a Wanda Plaza next door, it's a great base for visiting various attractions. The rooftop pool is fantastic. The only downside is that laundry costs extra, and there's no self-service laundry room.

Clean and tidy, great view, and excellent breakfast.

Spent the weekend in Hebei, with Chengde as our first stop. We checked into the hotel a little after 1 PM, and the place was bustling with guests – apparently, there were three wedding banquets going on. When we left the hotel around noon the next day, there were another two wedding receptions happening. A local friend told me that Zhaofeng is considered the best hotel in Chengde, and hosting a wedding or any banquet there is a huge status symbol. It's not particularly close to the Summer Resort, so you'll need to take a taxi to get there.

The hotel's硬件 facilities are genuinely impressive. The lobby is opulent and incredibly luxurious, and the rooms are well-equipped. However, the soft services are truly disappointing. From check-in at the front desk to breakfast, the service attitude wasn't even polite. My family of three arrived for breakfast just 5 minutes before closing, and the front desk insisted we pay immediately before entering. Couldn't they just charge it to the room card, or let us sit down and pay a little later? Also, they strictly ration Nongfu Spring water in the rooms, providing only two bottles per day. If you want more, you get a different brand of bottled water. Is this really the service for a 1.5k room? I had already chosen to extend my stay in the same room at 11 PM on the day of check-in, yet no one contacted me about renewing the room card until 6:27 PM the next day. Good service should be seamless and unobtrusive, but every little thing here made us uncomfortable. I hope the experience improves if I have a chance to visit again.

This is a new hotel with great facilities and a nice environment. It's also quite convenient for visiting various attractions. The garage, however, has poor ventilation. When it rained, the floor was covered in puddles and there was an unpleasant smell. I hope to see improvements next time.